How to book Citilink tickets?
Airline tickets can be booked online at www.citilink.co.id, Citilink mobile apps, and through a call center in 0804-1-080808, sales office and travel agent nearby.
How to pay for the tickets after booking the flight tickets?
Payment can be made in www.citilink.co.id, Citilink mobile application, Alfamart, Alfamidi, Alfaexpress, Indomaret, Carrefour, Indonesia Post Office, ATM, Sales Office Citilink and the nearest travel agent. For complete information click www.citilink.co.id/payment-channel
How to book tickets over the phone?
Booking tickets by phone at number 0804-1-080808. Our call center team will help you to reserve your tickets and then you can make a payment.
What is the price of airline tickets Citilink to date xx from the city yy zz to?
For more information on flight prices, you can visit our website. This information is not available on social media accounts, prices can change at any time following the availability of airline seats.
Why do prices vary from time to time?
Ticket prices may change depending on the availability of the airline seats. We recommend you to immediately book the tickets before the prices change.
How long before the flight, I can book and buy tickets on www.citilink.co.id?
Flights that you order should be 2 hours after you purchase your tickets at www.citilink.co.id. If one of your departing flights is less than 2 hours then visit Citilink ticketing office at the nearest airport.
How many passengers can I book in one reservation?
Above 9 passengers can be booked in one reservation. For a larger number of passengers, please contact firstname.lastname@example.org.
Where is the exact location of Citilink Sales Office at Soekarno Hatta International Airport?
We are in the terminal 1C.
Can I book a ticket for a connecting flight?
Yes, you can buy a ticket for a connecting flight by selecting a city of origin and destination cities in the flight search box. The system will automatically search for the connecting flight to the city of origin and final destination and the system will give you the option of flying.
Is Citilink ticket is included with airport tax?
Yes, Citilink ticket is included with airport tax.
Is it possible to order food through www.citilink.co.id?
You can buy/order meals through Citilink website, with booking limit at the latest or maximum 2x24 hours before your departing time that has been confirmed.
What are a IWJR, PSC and Surcharge?
- IWJR is a cost of Jasa Raharja insurance services, which shall be paid by the passenger, and his funds will go to Jasa Raharja Company, and it is excluded of the ticket price.
- PSC or Passenger Service Charge is the Airport tax, which is usually paid at the airport and the funds will go to Angkasa Pura Company, but currently for Citilink flights, the cost of PSC will be collected through Citilink and eventually to be paid to Angkasa Pura.
- Surcharge is an additional fee that is set by the government, on rising fuel prices that is triggered by weak IDR against the dollar. Surcharge is the Rule of Ministry of Transport (MoT) of the Republic of Indonesia (RI) 2 2014 on the amount Surcharge Rates Economy Class Passengers on Domestic Scheduled Commercial Air Transport which was socialized February 26th, 2014.
Can I book a ticket for my son or daughter who will travel unaccompanied?
Citilink can serve UM (Unaccompanied Minor) passengers for kids aged below 12 years old, with conditions that the parents should come first to the nearest Citilink office / airport because there is a statement letter to be made.
Is the child ticket purchase will get a special price?
No, child passenger will be charged the normal price
Does the purchase of tickets to elderly passengers (60 years and above) will get a special price?
No, elderly passengers will be charged the normal price