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Currently the maximum free baggage promo applies 20 kg per passenger per Domestic flight, for ATR aircraft 10 kg and 7 kg cabin baggage for international routes (except for DILI flight routes, free baggage allowance of 20 kg and 7 kg of cabin baggage).
Our initial rates includes for Citilink flights 7 kg carry-on baggage. Here's how to fly lightweight and safe.
Baggage that can be check-in for free
This section provides the information about the free luggage that we provide for our valued customers.
Those which are not included in the luggage check-in
Hand Luggage
For our initial tariff, you are allowed to bring one of the main hand baggage and a small object to total weight combined of up to 7 kg. If you are traveling with a toddler, you are allowed to bring food toddlers. If seats are booked for a toddler, you are also allowed to bring a toddler car seat that has been approved to the cabin. Contact Citilink Reservations so we can include them in your booking.
Sports Equipment
Sport equipment (Golf Bags, Bicycles, Windsurf Board, surf boards, sailboards, paragliding, and dive tools without gas cylinders & HangGliding) will be charged as a sport equipment tariff, if sufficient space is available.
Size Information
Airbus A320 :
- L: 56cm
- W: 36cm
- H: 23cm
- L + W + H = 115cm Max. Weight 7 kg
ATR72-600 :
- L: 41cm
- W: 34cm
- H: 17cm
- L + W + H = 92cm Max. Weight 7 kg
The Luggage that are prohibited
| 01. Nail clippers 02. File nail 03. Folding knive 04. Scissors 05. Knive or cutting tools |
06. Weapon toys 07. Sprays 08. Matches or lighters 09. Equipment 10. Beater |
11. Fire arms and ammunitions
|
The maximum length of a large objects depend on the type of the aircraft. Please remember, if your trip is composed of several flights, the applicable maximum limit is the smallest one.
Airbus A320 :
Jakarta, Denpasar, Ujungpandang
1,58m
Airbus A320 :
Medan, Balikpapan
2,77m
3 Days
For the damaged luggage
21 Days
For the delay or damaged luggage
We will ensure that your luggage arrives on time and in the same condition as we receive it. If the Baggage that are entrusted or your cabin baggage is lost or damaged, you can ask the help of the staff in Citilink Baggage Booth in the airport of arrivals or to the Citilink Service Desk if Citilink Baggage Booth is not available. If your luggage is damaged, you must show the the luggage to the staff to learn the damage level.
Prior to the departure
Prior to the departure
Prior to the departure
Check-in and registration of the luggage kiosk/counter is opened
Check-in and registration of the luggage kiosk/counter is opened
Ready at Embarkation Gate
Check In
No later than 30 minutes*
Check-in must be completed prior to the scheduled departure time of your flight. After this time limit, passenger will not be served.
Boarding
No later than 20 minutes*
Boarding should be performed prior to the scheduled departure time of your flight. After this time limit, passenger will not be allowed to board onto the aircraft.
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