Baggage info Baggage Info

Please make sure that your luggage is in conformity with the provisions of the applicable flight

 
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Currently valid promo up to the maximum
20 kg luggage per passenger per flight. Do not miss this promo!

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Our initial rates includes 
for Citilink flights 7 kg carry-on baggage. Here's how to fly lightweight and safe.

Baggage that can be check-in for free

This section provides the information about the free luggage that we provide for our valued customers.

Those which are not included in the luggage check-in
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Hand Luggage

For our initial tariff, you are allowed to bring one of the main hand baggage and a small object to total weight combined of up to 7 kg. If you are traveling with a toddler, you are allowed to bring food toddlers. If seats are booked for a toddler, you are also allowed to bring a toddler car seat that has been approved to the cabin. Contact Citilink Reservations so we can include them in your booking. 

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Sports Equipment

Large-sized object can be included as part of the luggage that are entrusted in your fare, if sufficient space is available.

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Adults and Kid Size Information :
  • L: 56cm
  • W: 36cm
  • H: 23cm
  • L + W + H = 115cm Max. weight. 7 kg
The Luggage that are prohibited
  • 01. Nail clippers
  • 02. File nail
  • 03. Folding knive
  • 04. Scissors
  • 05. Knive or cutting tools
  • 06. Weapon toys
  • 07. Sprays
  • 08. Matches or lighters
  • 09. Equipment
  • 10. Beater
  • 11. Fire arms and ammunitions
  • 12. Electronic ciggarates
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The maximum length of a large objects depend on the type of the aircraft. Please remember, if your trip is composed of several flights, the applicable maximum limit is the smallest one.

Airbus A320 : Jakarta, Denpasar, Ujungpandang
1,58m
Airbus A320 : Medan, Balikpapan
2,77m
3Days

For the damaged 
luggage

21Days

For the delay 
or damaged luggage

We will ensure that your luggage arrives on time and in the same condition as we receive it. If the Baggage that are entrusted or your cabin baggage is lost or damaged, you can ask the help of the staff in Citilink Baggage Booth in the airport of arrivals or to the Citilink Service Desk if Citilink Baggage Booth is not available. If your luggage is damaged, you must show the the luggage to the staff to learn the damage level.

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Prior to the departure

Check-in and registration of the luggage kiosk/counter is opened

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Prior to the departure

Check-in and registration of the luggage kiosk/counter is opened

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Prior to the departure

Ready at Embarkation Gate

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Check In

No later than 30 minutes*

Check-in must be completed prior to the scheduled departure time of your flight. After this time limit, passenger will not be served.

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Boarding

No later than 20 minutes*

Boarding should be performed prior to the scheduled departure time of your flight. After this time limit, passenger will not be allowed to board onto the aircraft.