Please make sure that your luggage is in conformity with the provisions of the applicable flight
Currently the maximum free baggage promo applies 20 kg per passenger per Domestic flight, for ATR aircraft 10 kg and 7 kg cabin baggage for international routes (except for DILI flight routes, free baggage allowance of 20 kg and 7 kg of cabin baggage).
Our initial rates includes
for Citilink flights 7 kg carry-on baggage. Here's how to fly lightweight and safe.
This section provides the information about the free luggage that we provide for our valued customers.
For our initial tariff, you are allowed to bring one of the main hand baggage and a small object to total weight combined of up to 7 kg. If you are traveling with a toddler, you are allowed to bring food toddlers. If seats are booked for a toddler, you are also allowed to bring a toddler car seat that has been approved to the cabin. Contact Citilink Reservations so we can include them in your booking.
Sport equipment (Golf Bags, Bicycles, Windsurf Board, surf boards, sailboards, paragliding, and dive tools without gas cylinders & HangGliding) will be charged as a sport equipment tariff, if sufficient space is available.
The maximum length of a large objects depend on the type of the aircraft. Please remember, if your trip is composed of several flights, the applicable maximum limit is the smallest one.
For the damaged
For the delay
or damaged luggage
We will ensure that your luggage arrives on time and in the same condition as we receive it. If the Baggage that are entrusted or your cabin baggage is lost or damaged, you can ask the help of the staff in Citilink Baggage Booth in the airport of arrivals or to the Citilink Service Desk if Citilink Baggage Booth is not available. If your luggage is damaged, you must show the the luggage to the staff to learn the damage level.
Check-in and registration of the luggage kiosk/counter is opened
Ready at Embarkation Gate
Check-in must be completed prior to the scheduled departure time of your flight. After this time limit, passenger will not be served.
Boarding should be performed prior to the scheduled departure time of your flight. After this time limit, passenger will not be allowed to board onto the aircraft.