Citilink Flight Information Regarding COVID-19

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Last update on 22 April 2021 at 13.30 (WIB)

  • Citilinkers for air travelers effective from April 01, 2021 are required to meet the flight requirements set out in:

    • Circular of the Task Force for Handling COVID-19 Number 12 of 2021 concerning the Extension of Travel Provisions for Domestic People during the 2019 Coronavirus Disease Pandemic (COVID-19) (Click Here).
    • Ministry of Transportation Circular 26 of 2021 Regarding Instructions for Implementing Domestic Travel by Air Transportation during the Corona Virus Disease (COVID-19) Pandemic (Click Here).
    • Circular of the Task Force for Handling COVID-19 Number 13 of 2021 concerning Elimination of Idul Fitri 1442 Hijriah Homecoming and Efforts to Control the Spread of Corona Virus Disease 2019 (COVID-19) During the Holy Month of Ramadan 1442 Hijriah (Click Here)
    • Addendum to the Circular (Task Force) for the Task Force for Handling COVID-19 Number 13 of 2021 concerning the Elimination of Idul Fitri 1442 Hijriah Homecoming and Efforts to Control the Spread of Corona Virus Disease 2019 (COVID-19) During the Holy Month of Ramadan 1442 Hijriah (Click Here)

    Especially for the Central Kalimantan support flight, it is required to be able to meet the flight requirements set out in:

    • Central Kalimantan Governor Circular Number 443.1 / 40 / Covid-19 Task Force Regarding Special Provisions for the Travel of People Into the Central Kalimantan Province During the Corona Virus Disease 2019 (Covid-19) Pandemic (Click Here)

     

     

    International 

    To Indonesia 

    • Circular of the Task Force for Handling COVID-19 Number 8 of 2021 concerning the International Travel Health Protocol during the 2019 Coronavirus Disease Pandemic (COVID-19) (Click Here). 
    • Circular of the Task Force for Handling COVID-19 Number 9 of 2021 concerning Places of Quarantine, Isolation, and RT-PCR Obligations for Indonesian Citizens on International Travel (Click Here).
    • Ministry of Transportation Circular 21 of 2021 Regarding Instructions for Implementing International Travel by Air Transportation during the Corona Virus Disease (COVID-19) Pandemic (Click Here).

    To Saudi Arabia

    Citilinkers Umrah and non-Umrah pilgrims flying to Saudi Arabia must meet the following conditions: 

    Non Umrah :

    1. The traveler must have a negative result of the PCR-based swab test carried out a maximum of 72 (seventy two) hours before arrival in Jeddah and fill out the following form (Click Here).  
    2. Travelers are required to undergo self-quarantine for 3 days at home after arriving in Saudi Arabia, then take a PCR test after 2 days. If the PCR test is not performed, home self-quarantine is continued for 7 days.
    3. Download and register on the Tatamman and Tawakkalna Applications on the Playstore or Appstore Applications.
    4. The traveler must determine the location of the house through the Tatamman application within 8 hours of arrival.
    5. Travelers must conduct daily health assessments on the Tatamman application. 

     

    Umrah :

    1. The traveler must have a negative result of the PCR-based swab test carried out a maximum of 72 (seventy two) hours before arrival in Jeddah and fill out the following form (Click Here). 
    2. The traveler is required to undergo 3 days of self-quarantine at the hotel selected by the travel agent in the travel package after arriving in Saudi Arabia, then take the PCR test after 2 days. If the PCR test result is negative, then you can immediately carry out Umrah and other activities according to the applicable regulations. However, if the PCR test results are positive, the self-quarantine at the hotel will be continued for 7 days.
    3. Download and register on the Tatamman and Tawakkalna Applications on the Playstore or Appstore Applications. This process will be assisted by the travel organizer for the Umrah trip.
    4. Travel Actors and Travel organizers must determine the location of the hotel through the Tatamman application within 8 hours of arrival.
    5. Travel Players and Travel organizers must carry out daily health assessments in the Tatamman application. 


    #BetterFlyCitilink




    Citilink advises future passengers to check flight schedules regularly by contacting Citilink Call Center at 0804 1 080808.

    This is to anticipate changes in flight schedules related to developments in the COVID-19 case.



    Citilink takes anticipatory steps towards this situation, through:

    • Carry out routine and thorough disinfection of the aircraft fleet
    • Educate passengers to adopt a clean and healthy lifestyle with hashtag  #MulaiDariKitaAjaDulu
    • Provides hand sanitizers in the customer service, boarding gate areas, and aircraft toilets
    • ) air filter systems to filter dust and various air pollutants, including viruses and bacteria
    • Check the body temperature of cabin crew and passengers
    • Use of masks and gloves by all cabin crew
    • Carry out quarantine procedures for aircraft passengers with unsanitary conditions
    • Carry out quarantine management for cabin crew who are unwell or have a history of visiting countries affected by the COVID-19 outbreak
    • Implementing safe distance settings between passengers (physical distancing) in flight operations through setting seat numbers by covering the middle seats (seat B and seat E) on flights with aircraft type A-320, both for passengers who carry out check-in at the check-in counter reporting desk, web check-in> and self-reporting facilities available at airports.


    Terminal 3.

    For further information, please contact Citilink Call Center at 0804 1 080808.




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