Citisport

Welcome to Citisport Community!

CitiSport Community is a membership program from Citilink Indonesia. Since 2013, this program was formed to answer the needs of Citilink customers in sports activities including cycling (CitiCyclink), Golf (CitiGolf), Diving (CitiDivink), Surfing (CitiSurfink), Gantole (CitiFly), with this program members get an additional 20Kg for sports equipment baggage.

How to Register

• CitiSport registration can be via the Citilink website and at Citilink check-in counters in selected airports (Jakarta - Halim & Cengkareng, Medan, Surabaya, Denpasar, Batam)
• The registration fee before was Rp450.000 now is Rp300,000 while for the renewal fee before was Rp350.000 and now is Rp200.000 promo period until 30 April 2020

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1. For passengers who register via the Citilink website:
1. After completing the Citilsport member form, please proceed with the payment process.
2. Please make payments via transfer to BNI 6666678000 on behalf of PT Citilink Indonesia.
3. Please send proof of transfer via email to citisport@citilink.co.id with details:
• Subject: CitiCyclink / CitiGolf / CitiDivink / CitiSurfink / CitiFly registration (choose one)
• In the body of the email please inform us the name of the person who transferred and the name of the member who has registered
4. After that, passengers will receive a reply email and digitalcard as verification of Citisport member membership proof.
5. We will verify your member payment in advance up to a maximum of 7 working days.
6. For members who are renewing their membership, please send an application to our e-mail citisport@citilink.co.id and attach your digital membership card, which will expire or has already expired.


2. For passengers who register via the cashier at the Check-In Counter:
   1. Future members who regsiter at the cashie in the check-in counter area and customer service can be done at the operating hours of each region (Jakarta - Halim - & Cengkareng, Medan, Surabaya, Denpasar, Batam)
   2. Payment can be made using an EDC or Cash
   3. Citisport members will get proof of payment in the form of receipts and a temporary card until passengers receive a Citisport member digital card
   4. Temporary cards are only valid for 1 year starting from the first card purchase date and have been stamped on the back of the card by Citilink staff
   5. Temporary cards must be carried by the passenger and must not be lost until the passenger receives a Citisport member digital card
   6. Registration through the cashier can be done while registration forms are still available. If the form is out of stock, please register via Citilink’s website.

Paid Registration Benefits

1. Passengers are allowed to bring 1 type of sports equipment (Golf Bag / Bicycle / Windsurfing Board / Gantolle / Surfboard / Sailboard / Paragliding / Diving Equipment without gas cylinders) with a maximum weight of 20 KG, if more than 20 KG the excess will be paid by members.
2. Receive e-letters about CitiSport events.
3. Get a CitiSport member digital card with a 7-day work process.

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Terms & Conditions

1. Membership is valid for 1 (one) year.
2. Bagage Handling conforms to the Gapura Angkasa Smart Handling standard as a partner of Citilink.
3. Sport Bagage must contain the sport equipment listed in the points above, content incompatibility is not Citilink's responsibility.
4. Packing must comply with sports baggage safety standards and is the responsibility of CitiSport members.
5. The process of activating and sending digital cards for 7 working days.
6. The registration fee that is transferred is non-refundable.
7. Misuse of the CitiSport Card will be subject to applicable legal sanctions.
8. A membership card must be presented at check-in at the airport. If unable to show the membership card or the name stated on the membership card does not match the name listed on the boarding pass, then free luggage for sports equipment cannot be given.
9. Validity period / EXP card. If the card has passed the stated validity period, then membership is considered to have expired.
10. Allowance of 20 KG specifically for sports equipment, meaning that if 1 unit of sports equipment carried by CitiSport members exceeds 20 KG, the excess weight will be calculated / must be paid by the member.
11. Sports equipment carried by CitiSport members does not exceed 1 unit and must be packed in bags / boxes specifically for sports equipment. Sports equipment accessories may be included in the sports equipment bag / box.