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Citilink Profile at a Glance

Citilink Company Profile

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  • Citilink Indonesia has become the fastest growing airline in Indonesia since 2011 at the time when it took the first Airbus A320 aircraft and accelerated growth as part of Garuda Group’s effort to compete aggressively on the budget traveler segment.

    PT Citilink Indonesia is a subsidiary of Garuda Indonesia which based on the Natakusumah Notarial Deed No. 01 dated January 6th, 2009 in Sidoarjo, East Java. The deed of establishment was approved by Ministry of Law and Human Rights (Kemenkunham) under approval letter No. AHU-14555.AH.01.01 year 2009 dated April 22nd, 2009. Citilink Indonesia's shareholder at the time of its establishment was 67% PT Garuda Indonesia (Persero) Tbk. ("Garuda") and 33% PT Aerowisata ("Aerowisata").

    Since May 2011, Citilink Indonesia’s flight was managed by Garuda Indonesia’s Strategic Business Unit (SBU) which operated under Garuda’s AOC and using Garuda flight number.

    In accordance to the Deed No. 23 dated January 13th, 2012 about changes in capital deposits and Deed No. 91 dated August 10th, 2012 about additional capital in form of airplanes, therefore Citilink Indonesia's shareholders are Garuda (94.3% ) and Aerowisata (5.7%).

    With the provision of flight license SIUAU/NB-027 dated January 27th, 2012 and flight certificate AOC 121-046 dated June 22nd, 2012, Citilink Indonesia began to operates independently since July 30th, 2012 with IATA flight code "QG", ICAO designation "CTV" and call sign “Supergreen”.

    Citilink is an airline under the auspices of the Garuda Indonesia Group, serving flights with the system from city to city.

    Based in Jakarta and Surabaya, in 2020 Citilink has served more than 100 routes to 47 destinations including Jakarta, Surabaya, Batam, Bandung, Banjarmasin, Denpasar, Balikpapan, Yogyakarta, Medan, Palembang, Padang, Makassar, Pekanbaru, Lombok, Semarang, Malang, Kupang, Tanjung Pandan, Solo, Palangkaraya, Pontianak, Manado, Aceh, Jayapura, Gorontalo, Samarinda as well as international routes to Timor Leste, Malaysia, China, Australia and Jeddah.

    As proof of its success in its commitment to improving customer service, Citilink has won several awards such as the Top IT Implementation Airlines Sector award from the Ministry of Communication and Information Technology in 2017, the Transportation Safety Management Award from the Ministry of Transportation in 2017, a four-star accreditation from an industry rating agency in world aviation, SKYTRAX for two consecutive years from 2018, the TripAdvisor Traveler's Choice Award that has been obtained for three consecutive years from 2018, won the 4-Star Low-Cost Airline predicate Airline Passenger Experience (APEX) version for the third time, as well as various other prestigious awards.

    Citilink always implements strict health protocols in all of its flight operations, from pre, in, to post-flight by referring to the health protocol stipulated by the government to ensure all flights run optimally while still prioritizing health and safety for all customers.
     
     

    Board of Directors of PT Citilink Indonesia  

    President Director Juliandra Nurtjahjo
    Director of Commercial Benny Rustanto
    Director of Finance Ester Siahaan
    Director of Operations Erlangga Sakti
     
     

    Vision and Mission

    Vision

    To become a world class low cost airline with sustainable profitability and to be the most popular company for job seekers in Indonesia.

    Mission

    Improve the quality of life of the community by providing hassle-free air transportation services with high reliability and international standard aviation security as well as a touch of service characterized by Indonesian hospitality.

     

    History of Citilink

    Since 2001, Citilink Indonesia has operated as a low-cost airline in the form of a Garuda Indonesia business division using only a few aircraft, limited bandwidth management and several routes with a focus on the development of the Garuda Indonesia brand, which is a premium airline. For more information and highlights of Citilink indonesia Click Here.
     
     

    Fleet & Seating Plan

    Based in Jakarta and Surabaya, Citilink has served more than 330 daily flight frequencies with 97 routes to 49 cities, for more information Click Here.
     
     

    Awards & Certification

    Citilink places customer satisfaction above everything else. As proof of its success in its commitment to improving service to customers, Citilink has won several awards and certifications that can be seen Here.
     
     

    More Information

    1. Board Manual - Download Here
    2. SOP Pengadaan - Download Here
    3. Code of Conduct - Download Here
    4. Surat Edaran - Download Here
    5. Annual Report 2019 -  Download Here
     
     


     

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