Citilink Company Profile
Citilink Indonesia has become the fastest growing airline in Indonesia since 2011 at the time when it took the first Airbus A320 aircraft and accelerated growth as part of Garuda Group’s effort to compete aggressively on the budget traveler segment.
PT Citilink Indonesia is a subsidiary of Garuda Indonesia which based on the Natakusumah Notarial Deed No. 01 dated January 6th, 2009 in Sidoarjo, East Java. The deed of establishment was approved by Ministry of Law and Human Rights (Kemenkunham) under approval letter No. AHU-14555.AH.01.01 year 2009 dated April 22nd, 2009. Citilink Indonesia's shareholder at the time of its establishment was 67% PT Garuda Indonesia (Persero) Tbk. ("Garuda") and 33% PT Aerowisata ("Aerowisata").
Since May 2011, Citilink Indonesia’s flight was managed by Garuda Indonesia’s Strategic Business Unit (SBU) which operated under Garuda’s AOC and using Garuda flight number.
In accordance to the Deed No. 23 dated January 13th, 2012 about changes in capital deposits and Deed No. 91 dated August 10th, 2012 about additional capital in form of airplanes, therefore Citilink Indonesia's shareholders are Garuda (94.3% ) and Aerowisata (5.7%).
With the provision of flight license SIUAU/NB-027 dated January 27th, 2012 and flight certificate AOC 121-046 dated June 22nd, 2012, Citilink Indonesia began to operates independently since July 30th, 2012 with IATA flight code "QG", ICAO designation "CTV" and call sign “Supergreen”.
Board of Directors of PT Citilink Indonesia
Left to right: Andy Adrian (Chief of Commercial), Arry Kalzaman Sudarmadji (Chief of Operations), Juliandra Nurtjahjo (President & CEO), Fransetya H.Hutabarat (Chief of Finance)
Citilink Indonesia was operating as a low-cost carrier in form of Garuda Indonesia's business division before August 2012, by operating using a number of aircrafts and routes, limited bandwidth management, the business unit was also a focus point of Garuda Indonesia’s brand development as a premium airline
After the significant changes in Garuda Indonesia's business in 2011, Citilink Indonesia's development and expansion has been the main focus of Garuda Group
Citilink Indonesia has the vision to become the leading low-cost carrier in the region by providing scheduled, low-cost and safety-focused air transport services.
Until the end of 2017, Citilink Indonesia will operate 50 Airbus A320 aircrafts with each carrying capacity of 180 passengers, including 5 Airbus A320NEO aircrafts.
By the addition of the 5 Airbus A320NEO aircrafts into its fleet, Citilink Indonesia has become the first Indonesian airline to operate this series.
Until August 2017, Citilink Indonesia is serving flights to 35 cities, 70 routes, and more than 274 flight frequencies.
Throughout 2017 and 2018, Citilink Indonesia has opened flights to 7 new destinations which consist of, namely Jayapura, Kendari, Gorontalo, Ambon, Silangit, Banyuwangi, Kertajati and 2 regional route to Dili and Penang.
The Award-Winning Brand
Citilink Indonesia is prioritizing customer satisfaction above all. As a proof of its success in its commitment to improve customer service, Citilink Indonesia has earned several awards namely the Best Overall Marketing Campaign at The Budgies and Travel Awards 2012, Service to Care Award for Airlines category from Markplus Insight for two consecutive years (2012 and 2013), Indonesia Original Brand and Middle Class Brand Champions from Swa Magazine, category of Indonesia Travel and Tourism Award for Leading Low Cost Airline category in six consecutive years since 2011-2016 from ITTA Foundation, and the latest is the Asia Best Employer Brand Awards from Employer Brand Institute Singapore for the second time, Best eMark Award from Telkom University, and Top IT Innovation Award on Transportation from Communication and Technology Ministry (Kemenkominfo).