Meaning: In these Terms & Conditions, except where the context otherwise requires or where it is otherwise expressly provided, these particular expressions have the following meanings:
“Agreed Stopping Places” means those places, except the place of departure and the place of destination, set forth in the Ticket or shown in our timetables as scheduled stopping places on your route.
“Authorized Agent” means a passenger sales agent who has been appointed by us to represent us in the sale of air transportation over our services and when authorized, over the services of other air carriers.
“Baggage” means your personal property, articles and effects as are necessary or appropriate for wear, use, comfort or convenience in connection with your trip. Unless otherwise specified, it includes both checked and unchecked baggage.
“Baggage Check” means those portions of the Ticket which relate to the carriage of your Checked Baggage.
“Baggage Identification Tag” means a document issued solely for identification of Checked Baggage which contains the baggage identification tag number, flight number and date of flight, name of airport of origin and airport of destination and weight of the baggage.
“Carrier’s Regulations” means any rules, other than these Terms and Conditions, published by Carrier and in effect on the date of ticket issue, governing carriage of passengers and/or baggage and shall include any applicable tariffs in force.
“Checked Baggage” means your baggage that you do not take into the cabin with you and which is handed over to us for carriage by us in the same aircraft as you.
“Conditions of Contract” means those statements contained in or delivered with your paper or the Itinerary, identified as such and which incorporate by reference, these Terms & Conditions and notices.
“Contact Center” means a place provided by us for the purpose of Passengers making bookings by phone (0804 1 080808) and to access information about us.
“Convention” Convention means whichever of the following instruments are applicable:
- the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (Warsaw Convention); or
- tthe Warsaw Convention as amended at The Hague on 28 September 1955; or
- the Warsaw Convention as amended by Additional Protocol No.1 of Montreal (1975); or
- the Warsaw Convention as amended at The Hague and by Additional Protocol No.2 of Montreal (1975); or
- the Warsaw Convention as amended at The Hague and by Additional Protocol No.4 of Montreal (1975);
- the Guadalajara Supplementary Convention, signed at Guadalajara, 19 September 1961; or
- the Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal, 28 May 1999 (Montreal Convention);
“Damage” includes death, injury, delay, loss, partial loss or other damage of whatsoever nature arising out of or in connection with carriage or other services performed by us incidental thereto.
“Days” means a full calendar day, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and that for purposes of determining duration of validity the day upon which the Ticket is issued or flight commenced, shall not be counted.
“Itinerary” or “Travel Itinerary” means the document we issue as a Ticket to Passenger(s) that contains the Passenger's name, flight information, booking number, Conditions of Contract and notices.
“Passenger(s)", “you”, “your” and “yourself” means any person, except members of the crew, holding a ticket, carried or to be carried in an aircraft.
“Passenger Name Record (PNR)” means the document which contains the itinerary for a passenger or a group of passengers travelling together.
“Route” means the flight from the airport at the point of origin to the airport at the point of destination.
“SDR” a Special Drawing Right as defined by the International Monetary Fund.
“Seat” means a seat in our aircraft.
“Stopover” means a scheduled stop on your journey, at a point between the place of departure and the place of destination.
“Tariff” means our fares and charges published electronically or on paper.
“Ticket” means the Itinerary issued by us or on our behalf and including the Conditions of Contract and notices contained in it.
“Terms & Conditions” means these Terms and Conditions of Carriage.
“Unchecked Baggage”, means any baggage of the Passenger other than Checked Baggage.
“We”, “our”, “ourselves”, “us” and “Carrier” means PT Citilink Indonesia (“Citilink”).
“Website” means the internet site www.citilink.co.id provided by us for the purpose of Passengers making online bookings and to access information about us.
"Emergency exit seat", a row of seats that has direct access to emergency exit without an obstruction