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Flight Plus.

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  • Terms & Conditions

    1. Participants are Indonesian Citizens (WNI) / Foreign Citizens (WNA) who have KIMS / KITAS.
    2. Travel Insurance guarantees only apply to trips using commercial aircraft that have a fixed schedule.
    3. The applicable premium value is the premium value per individual (1 participant).
    4. Coverage are only valid during the policy period as stated in the Policy Summary.
    5. The Passenger Name printed on the flight ticket must be the same as the Insured's name listed on the policy. Incompatibility of passenger data will cause claims not to be paid.
    6. Schedule changes no later than D-3 from the initial departure schedule. To schedule a new ticket, a maximum of H + 3 from the initial flight schedule.
    7. Changes to the schedule can only be made 1 (one) change.
    8. Does not apply to rescheduling / changing flight schedules due to late / passenger absence according to applicable check-in conditions.
    9. Cancellation is made in accordance with the conditions for cancellation in force at Citilink (flight ticket status is not forfeited). This guarantee does not apply to cancellations due to late / passenger absence according to applicable check-in conditions.
    10. Cancellation of the trip is no later than D-3 from the initial departure schedule, except for one of the following events:
    11. Benefits of schedule changes are not valid during the blackout period.
    12. Provide reimbursement according to the difference in costs incurred due to changes in flight schedules.
    13. Provide reimbursement according to the difference in costs that are not returned by the airline due to the cancellation of the travel ticket.
    14. Providing reimbursement of the cost of purchasing a new economy class ticket or the difference in fees imposed by the airline if the insured missed out on a further trip.
    15. Compensation limit given is in accordance with the value of the loss occurred, maximum replacement limit is Rp. 12.500.000,


    ​​Claim Flight Plus

    1. Online Claim at https://policies.pasarpolis.com/
    2. Input your number phone that has registered when booking, then get the OTP code via SMS.
    3. Choose the number of policy and the type of claim you want to claim.
    4. Upload the softcopy document of the required documents according to the type of claim.
    5. Claims will be processed and funds will be forwarded within 1x24 hours after complete and verified documents.
    6. The payments system is carried out by reimbursement to passengers.



    Benefits

    Missed Flight Connection

    Missed flight connection will provide reimbursement for the cost of purchasing a new economy class flight ticket or the difference in fees charged by the airline to reschedule economy class flight tickets, if the Insured missed a next trip, due to a late arrival from the previous flight.

    The new flight schedule must be with the same airline and route.

    The maximum replacement limit for this guarantee is Rp. 12,500,000,- 

    Reschedule

    Provide a reimbursement according to the difference in fees charged by the airline to reschedule flight tickets.

    The new flight schedule must be done at a maximum of H + 3 from the initial flight schedule. For the new flight ticket class, it must be the same as the flight class the ticket was purchased previously

    Rescheduling must be done no later than H-3 before the original ticket departure schedule.

    This guarantee does not apply to rescheduling / changing flight schedules due to late / passenger absence according to applicable check-in conditions.

    The maximum replacement limit for this guarantee is Rp. 12,500,000,- 

    Re-route

    Provide reimbursement according to additional transportation costs according to the cost of public transportation that Insured must pay to be able to reach the initial flight destination before re-route.

    Re-route allowed if destination airport which for one reason or another does not allow the aircraft to land and / or technical disturbances from the flight and landing aircraft is transferred to the nearest airport.

    The maximum coverage limit for this benefit is Rp. 12,500,000,- 

    Trip Cancellation

    Provide a reimbursement according to the difference in costs that are not returned by the airline for
    cancellation of flight tickets made by passengers for reasons guaranteed by the policy including natural disasters.

    Cancellations of trip should referring to the conditions for cancellation at Citilink (flight ticket status is not forfeited). This benefit does not apply to cancellations due to late / passenger absence according to applicable check-in conditions.

    The limit coverage for this benefit is Rp. 12,500,000,-