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Super Shield

  • Terms and conditions Super Shield:


    Super Shield is a product designed exclusively to facilitate your travel by providing comprehensive protection with claims benefits up to IDR 450 million at an affordable price.

    1. Super Shield product only valid for purchase through website citilink.co.id, call center dan ticketing office 
    2. Super Shield product valid for passenger with age limit,
      • Adult: 17 - 75 years old
      • Child: 2 - 16 years old 
    3. The passengers is an Indonesian Citizen (WNI) / Foreign Citizen (WNA) who has KIMS / KITAS
    4. Travel Insurance only valid for travel using commercial airline with fixed schedules
    5. Period of coverage are during the Participant policy of travel or maximum 31 days from the date of departure
    6. The applicable premium rate is the premium value per individual (1 person)
    7. The insurance is valid only during the policy period as specified in the Policy summary
    8. Passenger's Name stamped on the airline ticket must be the same as the Insured name listed on the policy. Incompability of passenger data will cause the claim to be unpaid.
    9. The aggregate claim limit per accident is Rp 6,000,000,000, -
    10. There are some exception related to the Super Shield product:
      • The passengers is fully covered in with other Insurance policy.
      • Travel delays caused by:
        • Strikes of airline employees and airport managers.
        • The passengers has already got info about the flight schedule change from the airline (reschedule).
        • Referring to the wording of Travel Insurance policy from PT.  Asuransi Simas Net


    11. Claim Procedure:
    • Super Shield Seamless Claim
      • Passengers receive information from Citilink regarding flight delays of more than 4 hours for Super Shield and more than 2 hours for Super Shield Bundle.
      • Passengers undertake the process and acceptance of flight delay claims.
      • Passengers get SMS (short message service) and email from Insurer for further claim process.
      • Insurer will pay the flight delay claim to the passengers (insured) through Danamas application or transfer to passengers account number.
    • Super Shield Claim
    • Passengers submits a claim online by going to  policies.pasarpolis.com  and opening a claim tab; Claim submission not later than 30 (thirty) days after the date of the incident.
    • Passengers fills out the claim form and selects the type of claim submitted.
    • Passengers completes the required documents in accordance with the requirements of the claim by uploading a soft copy of the document. If any claim document is lacking or not yet completed, the Insurer will inform the Insured to complete the claim document.
    • Claim process maximum 5 (five) working days after the complete document is received by the Insurer