Flight Plus

General Terms & Conditions

1. Age limit:
   1. Adults: 17-75 years old
   2. Children: 2-16 years
      1. Participants are Indonesian Citizens (WNI) / Foreign Citizens (WNA) who have KIMS / KITAS.
      2. Travel Insurance guarantees only apply to trips using commercial aircraft that have a fixed schedule.
2. The applicable premium value is the premium value per individual (1 participant).
3. Coverage are only valid during the policy period as stated in the Policy Summary.
4. The Passenger Name printed on the flight ticket must be the same as the Insured's name listed on the policy. Incompatibility of passenger data will cause claims not to be paid.
5. Schedule changes no later than D-3 from the initial departure schedule. To schedule a new ticket, a maximum of H + 3 from the initial flight schedule.
6. Changes to the schedule can only be made 1 (one) change.
7. Does not apply to rescheduling / changing flight schedules due to late / passenger absence according to applicable check-in conditions.
8. Cancellation is made in accordance with the conditions for cancellation in force at Citilink (flight ticket status is not forfeited). This guarantee does not apply to cancellations due to late / passenger absence according to applicable check-in conditions.
9. Cancellation of the trip is no later than D-3 from the initial departure schedule, except for one of the following events:
   1. Death or Serious Injury or Serious Sickness or compulsory quarantine must be experienced by the Insured or Relative or Insured Travel Companion that occurs within 30 consecutive days immediately before the date of departure of Travel;
   2. Unexpected strike, riot or civil commotion beyond Insured control and occurs within the 30 consecutive days immediately preceding the date of departure of the Trip; or
   3. Serious damage to Insured principal residence from fire, flood or similar natural disaster (typhoon, earthquake, etc.) within the 7 consecutive days immediately preceding the date of departure of the Trip and which requires Insured to be present at the principal residence on the date of departure;
10. Provide reimbursement according to the difference in costs incurred due to changes in flight schedules.
11. Provide reimbursement according to the difference in costs that are not returned by the airline due to the cancellation of the travel ticket.
12. Providing reimbursement of the cost of purchasing a new economy class ticket or the difference in fees imposed by the airline if the insured missed out on a further trip.
13. Compensation limit given is in accordance with the value of the loss occurred, maximum replacement limit is Rp. 12.500.000,
14. For passengers who have bought Flight Plus insurance products and have received the insurance policy, then it cannot be refunded for any reason both voluntary and involuntary.

Benefits :

Missed Flight Connection
Missed flight connection will provide reimbursement for the cost of purchasing a new economy class flight ticket or the difference in fees charged by the airline to reschedule economy class flight tickets, if the Insured missed a next trip, due to a late arrival from the previous flight.

The new flight schedule must be with the same airline and route.

The maximum replacement limit for this guarantee is Rp. 12,500,000, -

Reschedule
Provide a reimbursement according to the difference in fees charged by the airline to reschedule flight
tickets.

The new flight schedule must be done at a maximum of H + 3 from the initial flight schedule. For the new flight ticket class, it must be the same as the flight class the ticket was purchased previously
Rescheduling must be done no later than H-3 before the original ticket departure schedule.

This guarantee does not apply to rescheduling / changing flight schedules due to late / passenger absence according to applicable check-in conditions.

The maximum replacement limit for this guarantee is Rp. 12,500,000, -

Re-route
Provide reimbursement according to additional transportation costs according to the cost of public
transportation that Insured must pay to be able to reach the initial flight destination before re-route.

Re-route allowed if destination airport which for one reason or another does not allow the aircraft to land
and / or technical disturbances from the flight and landing aircraft is transferred to the nearest airport.

The maximum coverage limit for this benefit is Rp. 12,500,000, -

Trip Cancellation
Provide a reimbursement according to the difference in costs that are not returned by the airline for
cancellation of flight tickets made by passengers for reasons guaranteed by the policy including natural
disasters.

Cancellations of trip should referring to the conditions for cancellation at Citilink (flight ticket status is not
forfeited). This benefit does not apply to cancellations due to late / passenger absence according to
applicable check-in conditions.

The limit coverage for this benefit is Rp. 12,500,000, -