Green Premium

Green Premium

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  • More Comfort, Less Hassle Eith Green Premium

    Term and Condition :

    1. Green Premium is a bundling product with the following benefits: Free seating for all areas, Food + Bottled Water, Super Shield Insurance Benefit On Time Guarantee and Baggage Delay, Passenger Baggage / Sky Baggage Priority Service and Citilink Lounge service for only Rp 199,000
    2. Green Economy is a bundling product with the following benefits: Free Regular seating area, Food + Bottled Water, Super Shield Insurance Benefit On Time Guarantee and Baggage Delay) for only Rp 99,000
    3. Green Premium and Green Economy Bundling products are available to order maximum 12 hours before departure
    4. Green Premium and Green Economy Bundling can be purchased via all Citilink channels.
    5. When Irregularities occur, the provision of meals will be replaced as available on the plane.
    6. On connecting flight then meals will only be given once, insurance can apply on all connecting flight routes (passenger can only make one claim / benefit), and seats apply on the first flight which on the next flight will follow the availability of seat.
    7. Bundling can not be refunded for any reason.
    8. Passengers who make flight schedule changes, then the selected number of seats previously will be replaced at random according to the availability of seat number available on the new flight schedule selected passengers.
    9. Subject insurance benefits can only be claimed and informed further through Citilink partner insurance company, namely:
      • Email: supershield@pasarpolis.com
      • Call Center: 1500870
      • Website: citilink.pasarpolis.com
      • WhatsApp: 0877 0017 8000

        Passengers fill out the required forms and for completeness of the claim need to attach a letter of delay (OTG benefit) and luggage acceptance letter delay (Baggage Delay benefit).

    10. Passengers should always keep a boarding pass & ticket / e-ticket
    11. This program is valid for flights from Jakarta (CGK, HLP), Surabaya, Denpasar, Medan, Pekanbaru, Bandung, Jogja, Lombok, Balikpapan, and Makassar.
    12. Passengers are not allowed to move seats during the flight
    13. Passengers who choose a premium green bundling product will get a priority baggage service (Sky Premium Baggage) so that passenger baggage will be faster to arrive at destination without having to wait where passengers can take the baggage at Lost & Found office.
    14. Sky premium baggage program is only available:
      • Soekarno Hatta International Airport Cengkareng (CKG) - Juanda International Airport Surabaya (SUB) vv
      • Soekarno Hatta International Airport Cengkareng (CKG) - Adisutjipto international airport (JOG) vv
      • Halim perdanakusuma International Airport (HLP) - International airport adisutjipto (JOG) vv
      • Halim perdanakusuma International Airport (HLP) - Juanda International Airport Surabaya (SUB) vv
    15. Citilink Lounge is only available at Halim Perdanakusuma Airport Jakarta
    16. The check-in counter will provide a special label for every passenger who purchases the sky premium bundling baggage to be differentiated.
    17. Sky premium baggage will follow if passengers have automatic flight connecting flight by reporting to the check-in officer that the passenger has a connecting flight.
    18. Passengers are not allowed to carry goods for safety and security reasons such as explosives, flammable liquids, animals, and plants / flowers.