Baggage Info

Please make sure that your luggage is in conformity with the provisions of the applicable flight
20

Currently the maximum free baggage promo applies 20 kg per passenger per Domestic flight, for ATR aircraft 10 kg and 7 kg cabin baggage for international routes (except for DILI flight routes, free baggage allowance of 20 kg and 7 kg of cabin baggage).

7

Our initial rates includes for Citilink flights 7 kg carry-on baggage. Here's how to fly lightweight and safe.

Luggage Big

Free Baggage Promo
Currently, the free baggage promo applies to all domestic flights:
- 20kg checked baggage + 7kg cabin baggage for Airbus 320 aircraft
- 10kg checked baggage + 7kg cabin baggage on ATR aircraft

Meanwhile, for baggage facilities on direct and connecting flights on International Routes Click Here

If you bring more baggage into the aircraft cabin than the existing provisions, it will be used as checked baggage that is loaded in the cargo compartment and will be charged: IDR 250,000 per piece

For international station fees, click here

Baggage that can be check-in for free

This section provides the information about the free luggage that we provide for our valued customers.

Those which are not included in the luggage check-in
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Hand Luggage

For our initial tariff, you are allowed to bring one of the main hand baggage and a small object to total weight combined of up to 7 kg. If you are traveling with a toddler, you are allowed to bring food toddlers. If seats are booked for a toddler, you are also allowed to bring a toddler car seat that has been approved to the cabin. Contact Citilink Reservations so we can include them in your booking. 

Golf Bag

Sports Equipment
Sport equipment (Golf Bags, Bicycles, Windsurf Board, surf boards, sailboards, paragliding, and dive tools without gas cylinders & HangGliding) will be charged as a sport equipment tariff, if sufficient space is available.

Size Information
Size Information
Airbus A320 :
  • L: 56cm
  • W: 36cm
  • H: 23cm
  • L + W + H = 115cm Max. Weight 7 kg

 

ATR72-600 :
  • L: 41cm
  • W: 34cm
  • H: 17cm
  • L + W + H = 92cm Max. Weight 7 kg

The Luggage that are prohibited

01. Nail clippers
02. File nail
03. Folding knive
04. Scissors
05. Knive or cutting tools
06. Weapon toys
07. Sprays
08. Matches or lighters
09. Equipment
10. Beater

11. Fire arms and ammunitions
12. Electronic ciggarates

 

 

The maximum length of a large objects depend on the type of the aircraft. Please remember, if your trip is composed of several flights, the applicable maximum limit is the smallest one.

People with suitcase
Airbus A320 :
Jakarta, Denpasar, Ujungpandang
1,58m
Airbus A320 :
Medan, Balikpapan
2,77m
3 Days
For the damaged luggage
Hand Bag
21 Days
For the delay or damaged luggage
Hand Bag

We will ensure that your luggage arrives on time and in the same condition as we receive it. If the Baggage that are entrusted or your cabin baggage is lost or damaged, you can ask the help of the staff in Citilink Baggage Booth in the airport of arrivals or to the Citilink Service Desk if Citilink Baggage Booth is not available. If your luggage is damaged, you must show the the luggage to the staff to learn the damage level.


Checkin Time Prior to the departure Checkin Time Prior to the departure Checkin Time Prior to the departure
Check-in and registration of the luggage kiosk/counter is opened
Check-in and registration of the luggage kiosk/counter is opened
Ready at Embarkation Gate
late Attention
Check In
No later than 30 minutes*

Check-in must be completed prior to the scheduled departure time of your flight. After this time limit, passenger will not be served.

late Attention
Boarding
No later than 20 minutes*

Boarding should be performed prior to the scheduled departure time of your flight. After this time limit, passenger will not be allowed to board onto the aircraft.


Conditions for Smart Lugagge

  1. Smart luggage with non-removable lithium-ion batteries is not allowed to be transported by Citilink Indonesia flights.
  2. Only smart luggage with removable lithium-ion batteries is permitted to be transported by Citilink Indonesia flights, with the following conditions:
    1. Lithium-ion battery capacity ≤ 100 Wh, and the battery is not installed.
    2. Smart luggage is allowed as cabin baggage with dimensions according to the cabin baggage regulations: 56 cm x 36 cm x 23 cm (Airbus A320 & A330) and 41 cm x 34 cm x 17 cm (ATR 72-600), with a maximum weight of 7 kg, fitting when measured using the provided Baggage Test Unit (BTU).
    3. If smart luggage is reported as checked baggage at the check-in counter, the battery must be detached, and the passenger must carry the battery.
    4. If smart luggage does not meet the conditions in point b, sweeping baggage regulations apply, and Citilink imposes a sweeping baggage fee at the boarding gate.
    5. Passengers carrying smart luggage are required to report to the check-in staff. If passengers are unwilling to meet the above requirements, Citilink staff have the right to refuse its carriage.
    6. Smart luggage is recommended to be equipped with extra protection (e.g., a cover).
  3. It is advisable to read the description and specifications of Smart Luggage officially released by the manufacturer on their website or other manufacturer official information.
IATA Guidance PASSENGERS TRAVELLING WITH LITHIUM BATTERIES
Wh rating for lithium metal & lithium ion Configuration Carry-on baggage* Checked baggage Operator approval
≤ 100 Wh / 2g In equipment (PED or PMED) Yes (max 15 PED/PMED 1) Yes No
Spare battery(ies) Yes (max 20 spare batteries) No No
>100 to ≤160Wh In equipment (PED or PMED) Yes Yes Yes
Spare battery(ies) Yes (max 2 spare batteries) No Yes
>160Wh Must be prepared and carried as cargo in accordance
with the IATA Dangerous Goods Regulations
> 2g ≤ 8g In equipment (PMED only) Yes Yes Yes
Spare batteries for PMED Yes (max 2 spare batteries) No yes
 
*Note:   
1. Each person is limited to carry 1 (One) Smart Luggage and 1 (one) Spare Battery
2. Encourage to purchase any PED's from trusted merchandiser / vendor
3. Non- Specify or Non-Identified PED Shall be Rejected.
 
Definition:  
1. A portable electronic device (PED) is defined by the International Air Transport Association (IATA) as any piece of lightweight, electrically-powered equipment. These devices typically are consumer electronic devices, capable of communication, data processing and/or computing. Examples are laptop computers, tablets, e-readers, smartphones, MP3 players, drones and electronic toys.
2. PED : Portable Electronic Devices
3. PMED : Portable Medical Electronic Devices
 
Guidence For: Procedures;
Portable electronic devices (PED) containing batteries PEDs, which may include electronics such as cameras, mobile phones, laptops and tablets containing batteries, when carried by passengers for personal use, should be carried in carry-on baggage.
If devices are carried in checked baggage:
1. measures must be taken to protect the device from damage and to prevent unintentional activation; 2. the device must be completely switched off (not in sleep or hibernation mode).  
Spare lithium batteries Spare batteries must be individually protected to prevent short circuits by placement in the original retail packaging or by otherwise insulating terminals, e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch and carried in carry-on baggage only.
Articles containing lithium cells or batteries, the primary purpose of which is to provide power to another device, e.g. power banks, are considered as spare batteries and are restricted to carry-on baggage only.
Batteries must be of a type that meets the requirements of the UN Manual of Tests and Criteria, Part III, subsection 38.3.
Electronic cigarettes containing batteries – “e-cigarettes” Electronic cigarettes including e-cigars and other personal vaporizers containing batteries when carried by passengers for personal use must be in carry-on baggage only. Recharging of these devices and/or batteries on board the aircraft is not permitted and the passenger must take measures to prevent accidental activation
Baggage with integrated lithium batteries – “smart luggage” These devices could include integrated lithium batteries, motors, power banks, GPS, GSM, Bluetooth, RFID or Wi-Fi technology. The presence of the lithium batteries can contravene various regulatory requirements. Examples of “smart” luggage include features such as:
1. Lithium ion battery and motor allowing it to be used as a personal transportation device. 2. Lithium ion battery power bank that allows charging of other electronic devices. 3. GPS tracking devices with or without GSM capability 3. Bluetooth, RFID and Wi-Fi capability.
All portable electronic devices (PED) carried on an aircraft are subject to specific requirements to ensure that they do not pose a hazard to aircraft systems due to electromagnetic radiation.
Baggage equipped with a lithium battery, other than lithium button cells:
1. If the baggage is to be checked in, the lithium battery must be removed from the baggage and the lithium battery must be carried in the cabin; or 2. The baggage may be carried in the cabin. Please see cabin baggage provision. 3. Baggage where the lithium battery is designed to charge other devices and cannot be removed is forbidden for carriage.  

 

 

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