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    Thank you very much for your loyalty on flying with Citilink Indonesia.

    Regarding the outbreak of the COVID-19 epidemic, Citilink Indonesia has taken number of efforts to carry out anticipatory steps and of course always prioritizes the safety and security of our passengers and cabin crew.

    Here we provide you some informations about flights policy and anticipatory steps that Citilink has taken.

    Citilink Indonesia has temporarily closed several routes related to the outbreak of Covid-19 according to the news delivered by the World Health Organization (WHO). This temporary closure follows the policy of each country that has taken preventive actions by temporarily closing access to their respective countries.

    This policy is also part of Citilink Indonesia's commitment to contribute to the Indonesian government's policy in efforts to reduce the spread of this virus in Indonesia. The affected routes are:

    • Jakarta (Cengkareng) - Phnom Penh
    • Jakarta (Cengkareng) - Kuala Lumpur
    • Jakarta (Cengkareng) - Penang
    • Bandung - Kuala Lumpur
    • Bali - Kunming
    • Bali - Kuala Lumpur
    • Bali - Melbourne
    • Bali - Dili (only operates on Sunday)
    • Bali - Perth (only operates on Sunday)
    • Surabaya - Jeddah
    • Jakarta (Cengkareng) - Pangkal Pinang (only operates once a week)
    • Jakarta (Cengkareng) - Tanjung Pandan (only operates on Tuesday and Thursday)
    • Jakarta (Halim) - Tanjung Pandan
    • Makassar - Jayapura

    Citilink also advises passengers to check flight schedules regularly by contacting Citilink Call Center at 0804 1 080808.

    This is to anticipate changes in flight schedules related to the development of the COVID-19 case.

    Citilink has taken anticipatory steps towards this situation, through:

    • Conduct routine and thorough disinfection of aircraft fleets
    • Educate passengers to adopt a clean and healthy lifestyle with the hashtag #MulaiDariKitaAjaDulu
    • Provides hand sanitizers in customer service areas, boarding gates, and aircraft lavatories
    • The aircraft is equipped with a HEPA (High Efficiency Particulate Air) air filter system to filter out dust and various air pollutants, including virus and bacteria
    • Conduct temperature screening for cabin crews and passengers
    • Cabin crews should wear protecting mask and gloves
    • Perform quarantine procedures for aircraft passengers with unhealthy conditions
    • Conduct quarantine management for cabin crews with unhealthy conditions or have a history of visiting countries affected by the COVID-19 outbreak
    • Implement the regulation of physical distancing between passengers in flight operations through setting the seat number by closing the middle seat (seat B and seat E) on flights with aircraft type A-320, both for passengers with check-in procedure at check-in counter or via web check-in and self-check-in facilities available at the airport

    As of April 1st, 2020 to May 29th, 2020, Citilink Indonesia's international flight have moved temporarily to Terminal 3.

    As for domestic route flights, still operate at Terminal 2.

    For further information, please contact Citilink Call Center at 0804 1 080808.

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