Passenger Assistance

Syarat dan Ketentuan:

1. Get the Passenger Assistance by Joumpa service by pre-booking Joumpa Airport VIP Service products via the Citilink mobile app for :

   NO	Airport Code	City	Price
   1	CGK & DPS	Cengkareng & Denpasar	Rp279.000
   2	KNO, SUB, UPG, BPN, JOG & YIA	Kuala Namu, Surabaya, Ujung Pandang, Balikpapan & Yogyakarta	Rp179.000
   3	HLP, LOP, PLM, PNK, AMQ, BDJ, BDO, BTH, BTJ, DJJ, MDC, PDG, PKU, SOC, SRG, BIK, BKS, DJB, KOE, LBJ, MKW, TKG, TJQ, PGK, AAP, FLZ, GNS, BWX, DTB, TNJ, MJU, MKQ & NBX	Halim Perdanakusuma, Lombok, Palembang, Pontianak, Ambon, Banjarmasin, Bandung, Batam, Aceh, Jayapura, Manado, Padang, Pekanbaru, Solo, Semarang, Biak, Bengkulu, Jambi, Kupang, Labuan Bajo, Manokwari, Bandar Lampung, Tanjung Pandan, Pangkal Pinang, Samarinda, Sibolga, Gunung Sitoli, Banyuwangi, Silangit, Tanjung Pinang, Mamuju, Merauke, & Nabire	Rp154.000

   *Effective per October 1st, 2023
2. Passengers who purchase Joumpa pre-book products through the Citilink mobile app are required to show their boarding pass or e-ticket containing the PSJD or PSJA SSR code to Joumpa staff.
3. Passengers are entitled to the following facilities:
   
   • Departure (PSJD): Services in the form of baggage handling, Document Verification, Check-In Process, and Passenger Delivery to the Boarding Gate.
   • Arrival (PSJA): Services in the form of meeting customers at a designated location close to the arrival door/area, accompanying and assisting customers to the baggage claim area and helping to collect baggage as well as accompanying and assisting customers to meet the Second Party relation who picks up at the airport.
4. Joumpa product reservation can be made no later than 10 (Ten) hours before the flight.
5. Children aged 0-1 will still be charged the adult rate.
6. Joumpa services that have been purchased cannot be canceled, transferred to other passengers, exchanged, or returned after purchase. (Full refunds are only valid for passengers who have purchased Joumpa products but Joumpa representatives at the departure or arrival airports are closed or not assisted by Joumpa due to operational reasons)

Travel documents that will be checked on the day of departure are showing a Boarding Pass or e-ticket containing the PSJD or PSJA SSR code, Identity Card (KTP / Passport), and Boarding Pass.

Syarat dan Ketentuan:

1. Get Passenger Assistance service by purchasing the Premium Airport Special Services (PASS) product in advance through the Citilink mobile app at a price of :

   Airport Code	City	Price
   DPS, SUB, UPG, YIA, BDJ, SOC, SRG, LOP	Denpasar, Surabaya, Ujung Pandang, Kulon Progo, Banjarmasin, Solo, Semarang dan Lombok	IDR139.000

2. Passengers who purchase PASS pre-book products through the Citilink mobile app are required to show their boarding pass or e-ticket containing the PSPD or PSPA SSR code to PASS staff.
3. Passengers are entitled to the following facilities :
   
   • Departure (PSPD): Services in the form of baggage handling, Document Verification, Check In Process and Passenger Delivery to Boarding Gate. 
   • Arrival (PSPA): Services in the form of meeting customers at a designated location close to the arrival door / area, accompanying and assisting customers to the baggage claim area and helping to collect baggage as well as accompanying and assisting customers to meet the relation who picks up at the airport.
4. PASS product reservation can be made no later than 24 (Twenty Four) hours before the flight.
5. Children aged 0-1 will still be charged the adult rate.
6. The purchased PASS service cannot be canceled, transferred to another passenger, exchanged, or refunded after purchase. (A full refund is only applicable to passengers who have purchased the PASS product but the PASS representative at the departure or arrival airport is closed or unable to provide the service due to operational reasons).

Travel documents that will be checked on the day of departure are showing a Boarding Pass or e-ticket containing the PSPD or PSPA SSR code, Identity Card (KTP / Passport) and Boarding Pass.