Passenger Services

KV Header For Passenger Services

  • Syarat dan Ketentuan:

    1. Passengers can pre-book Joumpa Airport VIP Service products through the BettertFly Citilink mobile apps for:
      NO
      Airport Code
      City
      Price
      1
      CGK & DPS
      Cengkareng & Denpasar
      IDR 199.000
      2
      KNO, SUB, UPG, BPN, JOG, HLP, LOP, PLM, PNK, AMQ, BDJ,  BDO, BTH, BTJ, DJJ, MDC, PDG, PKU, SOC, SRG, BIK, BKS, DJB, KOE, LBJ, MKW, TKG, TJQ, PGK, AAP, FLZ, GNS, BWX, DTB, TNJ, MJU, MKQ & NBX
      Kualanamu, Surabaya, Ujung Pandang, Balikpapan, Yogyakarta, Halim Perdanakusuma, Lombok, Palembang, Pontianak, Ambon, Banjarmasin, Bandung, Batam, Aceh, Jayapura, Manado, Padang, Pekanbaru, Solo, Semarang, Biak, Bengkulu, Jambi, Kupang, Labuan Bajo, Manokwari, Bandar Lampung, Tanjung Pandan, Pangkal Pinang, Samarinda, Sibolga, Gunung Sitoli, Banyuwangi, Silangit, Tanjung Pinang, Mamuju, Merauke, Nabire.<
      IDR 149.000
    2. Passengers who purchase Joumpa pre-book products through the BettertFly Citilink mobile app are required to show their boarding pass or e-ticket containing the PSJD or PSJA SSR code to Joumpa staff.
    3. Passengers are entitled to the following facilities:
      • Departure (PSJD): Services in the form of baggage handling, KKP Validation, Check In Process and Passenger Delivery to Boarding Gate.
      • Arrival (PSJA): Services in the form of meeting customers at a designated location close to the arrival door / area, accompanying and assisting customers to the baggage claim area and helping to collect baggage as well as accompanying and assisting customers to meet the Second Party relation who picks up at the airport.
    4. Joumpa product reservation can be made no later than 24 (twenty four) hours before the flight.
    5. Passengers who purchase Royal Green products and purchase Joumpa products as an additional service can also show the PSJD or PSJA SSR code listed on the Boarding Pass to Joumpa staff. (Passenger will be assisted up to the lounge of departing airport).
    6. Children aged 0-1 will still be charged the adult rate.
    7. Joumpa services that have been purchased cannot be canceled, transferred to other passengers, exchanged, or returned after purchase. (Full refunds are only valid for passengers who have purchased Joumpa products but Joumpa representatives at the departure or arrival airports are closed or not assisted by Joumpa due to operational reasons)

    Travel documents that will be checked on the day of departure are showing a Boarding Pass or e-ticket containing the PSJD or PSJA SSR code, Identity Card (KTP / Passport) and Boarding Pass.

     

     

     



     

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