ico47 Payment Channel

In Citilink, we want everyone to be able to fly. That is why we have more than one channel payment and receive a variety of currencies to suit your needs. Find out the payment channels available in your country.

  • Payment Through ATM
    • Payment through ATM Alto

      1. Perform the booking as usual until the payment stage, choose payment via ATM.
      2. Enter the security code, confirm that you have understood the terms and conditions, then click "Next". 
      3. It would appear bill (quotation) on the itinerary you choose. IMPORTANT: Record Code Booking, Payment Code, and the nominal amount of your bill to make payments at the ATM
      4. Payment can be made in whole ATM PRIMA and Alto by transfer to a Citilink virtual account in Permata Bank. Make payment Immediately at the ATM before the valid period of your reservation expires. IMPORTANT: The time limit for you to make a payment is 90 minutes.
      5. Payment via ATM may vary depending on which bank ATM you use.
       
    • Payment through ATM BCA
      ATM-BCA
      • Enter the PIN
      • Select “Other Transactions”
      • Select the “Payments”
      • Select “Next Screen”
      • Select the “Miscellaneous”
      • Enter the company code Citilink : “711811”, then select “Yes”
      • Enter the 12-digit payment code, then select "Yes"
      • Select "Yes" to confirm
    • Payment through ATM Prima
      ATM-Prima
      • Enter the PIN
      • Select "Other Transactions"
      • Select “Transfer”
      • Select the “All Other Bank Accounts"
      • Enter the passcode Bank Permata (013) and then press "Yes"
      • Enter the amount of payments that are charged in accordance with the ticket. (The amount to be transferred must be identical to that of the itinerary, no more and no less). The example in the above itinerary is: USD 321 600. Important: The nominal amount which does not fit the bill on the itinerary will cause the transaction to fail.
      • Enter the destination account number with Permata Bank code (013) + 8990 + 12 Digit Pay Code. The example in the above itinerary is: 0138990669281611512 then press "Right".
      • Transfer Confirmation screen appears containing the Permata Bank account number and the name of the passengers and the amount paid, if it is correct, press "Yes”.
      • Finish
    • Payment through ATM Mandiri
      ATM-Mandiri
      • Enter the PIN
      • Select the "Pay/Buy"
      • Select “Other”
      • Select “Other”
      • Select “Multi Payment”
      • Enter the company code Citilink : “53001”, then select “Yes”
      • Enter the 12-digit payment code, then select "Yes”
      • Enter “1”, then select “Yes”
      • Select “Yes” to confirm
    • Payment through ATM Permata Bank
      image description
      • Select Language
      • Enter the PIN
      • Select “Other Transactions”
      • Select the “Transactions”
      • Select “Other”
      • Select “Virtual Payment Account”
      • Enter the Virtual Account Number 8990 + 12-digit code to pay the ticket. The example in the above itinerary is 899001669282611512
      • Confirmation screen appears that contains Virtual Account Numbers and Passenger Name if it is correct select "Yes"
      • Select the account that you want to use for payment
      • Finish
    • Payment through ATM Bersama
      ATM-Bersama
      • Select Language
      • Enter the PIN
      • Select “Other Transactions”
      • Select “Transfer”
      • Select the “All Other Bank Account ATM Bersama / Link”
      • Enter  the destination account number with Permata Bank code (013) + 8990 + 12 Digit Pay Code. The example in the above itinerary is 0138990669281611512 then press "Right”
      • Enter the amount of payments that are charged in accordance with the ticket (the amount transferred must be identical to that of the itinerary, no more and no less) on the itinerary above example is: USD 321 600. Important: The nominal amount which does not fit the bill on the itinerary will cause the transaction to fail.
      • Empty the transfer reference number and then press "Yes" 
      • Transfer Confirmation screen appears containing the Permata Bank account number and the Passenger Name and the amount paid, if it is correct, press "Yes".
      • Finish
    • Payment Through ATM BJB
      bjb-atm-icon
      • Insert your ATM Card to Bank BJB ATM
      • Please select the preferred language
      • Enter your PIN
      • Choose Others Transaction
      • Choose Payment/Purchase ;
      • Choose Saving
      • Choose Other Menu.
      • Choose Ticketing
      • Choose Airlines
      • Choose Citilink
      • Input your 12 Payment Booking Numbers
      • Choose YES for confirmation (if the data is suitable to the passenger’s data)
      • Transaction is successful
    • Payment through ATM SULUTGO
      Bank SULUTGO
      • Insert your ATM card to Bank SulutGo ATM
      • Input your PIN Numbers
      • Choose Others
      • Choose Payment
      • Choose Citilink
      • Input your 12 Booking Code Numbers
      • Choose Yes
      • After Citilink Payment Confirmation shown up, please check back your payment detail
      • Choose Pay (if the data is same as your booking)
      • Transaction is done
      • Please keep your transaction receipt
    • Payment Through ATM BNI
      BNI
      • Please input your card
      • Choose  language English
      • Please enter your PIN
      • Select withdrawal amount ‘OTHER MENU’
      • Please select your transaction ‘PAYMENT’
      • Please select type of payment ‘TICKET’’
      • Please select the type of ticket ‘CITILINK’
      • Please input your payment code press if ‘CORRECT’
      • Please  check detail Flight and press ‘YES’
      • Transaction done
      • please keep your transaction receipt
    • Payment Through ATM Maybank
      Logo maybank
      • Please input your card
      • Please select language English
      • Please enter your PIN/ secret Number press “OK”
      • Please select transaction ‘Payment/ Reload’
      • Please select transaction ‘TICKET’
      • Please select transaction ‘CITILINK’
      • Please input your payment code press ‘Correct’
      • Please  check detail Flight and press ‘YES’
      • Transaction done press ‘YES’
    • Payment Through ATM BRI
      BRI
      • Please input your card
      • Please select your language English
      • Please enter your PIN
      • Please select ‘PROCEED’
      • Select amount to withdraw ‘OTHER TRANSACT.’
      • Choose your transaction ‘PAYMENT’
      • Choose payment transaction ‘TICKETING’
      • Choose payment transaction ‘AIRLINES’
      • Choose airlines ‘CITILINK’
      • Input payment type 30911 + 12-digit code to pay the ticket and press ‘TRUE’
      • Please  check detail Flight and press ‘YES’
      • Transaction done
      • please keep your transaction receipt
    • Payment Through ATM Muamalat
      Bank-Muamalat-100-x-60-px
      • Select Language
      • Enter the PIN
      • Select “Other Transaction”
      • Select “Payment”
      • Select “Others”
      • Select “Ticketing”
      • Select “Citilink”
      • Input “Ticket Payment Code”
      • Select “From Account”
      • Confirmation screen appears containing the Passenger Data, if it is correct, select “Yes”
      • Transaction is successful
    • Payment Through ATM Bank Papua
      Ban Papua
      • Please Select The Preferred Language
      • Enter Your PIN
      • Choose Other Transaction
      • Choose Purchase/Payment
      • Choose More
      • Choose Airline Ticket
      • PChoose Citilink Air
      • Input Your 12 Payment Booking Numbers
      • Choose Correct For Confirmation (If The Data Is Suitable To The Passenger’s Data)
      • Transaction is Successful
      • Please Keep Your Transaction Receipt
    • Payment Through ATM BTN
      BTN
      • Chose English
      • Enter Your PIN
      • Choose “other transaction”
      • Choose “Payment”
      • Choose “Multipayment”
      • Choose “Ticket”
      • Choose “Citilink”
      • Input “Payment Code”
      • Choose “Account Type”
      • Confirmation screen appears, if the passenger data has been appropriate select "Yes"
      • Successful Transaction Structure
  • Retail Channel
    • Implementation Guidelines for Product Payments at Mcash Kiosk

      1. On the kiosk menu display please select the "Bill" option
      2. Select the "Citilink" option
      3. Enter "payment code" then click "Next"
      4. Please select the preferred "payment method"
      5. Check again on the payment info on the screen, if it's correct please click the "Pay Now" icon
      6. "Confirm order" if it's correct then continue by clicking the "Pay Now" icon
      7. Then the kiosk will issue an "Order receipt" and make payment to the cashier

    • Retail Payment Method - Indomaret
       
      1. Booking through the Citilink Website and Apps until the payment stage and getting a booking code or confirmation code
      2. Select the payment menu via Indomaret
      3. Make payments directly at Indomaret stores by showing the booking code or confirmation code before the time limit ends
      4. Address the booking code or confirmation code at the Indomaret cashier
      5. The cashier will process the payment
      6. Payments can be made directly at all Indomaret stores
       
    • Retail Payment Method - Alfamart
       
      1. Booking through the Citilink Website and Apps until the payment stage and getting a booking code or confirmation code
      2. Select the payment menu via Alfamart
      3. Make payments directly at Alfamart stores by showing the booking code or confirmation code before the time limit ends
      4. Address the booking code or confirmation code at the Alfamart cashier
      5. The cashier will process the payment
      6. Payments can be made directly at all Alfamart stores
       
    • Retail Payment Method - Alfamidi
       
      1. Booking through the Citilink Website and Apps until the payment stage and getting a booking code or confirmation code
      2. Select the payment menu via Alfamidi
      3. Make payments directly at Alfamidi stores by showing the booking code or confirmation code before the time limit ends
      4. Address the booking code or confirmation code at the Alfamidi cashier
      5. The cashier will process the payment
      6. Payments can be made directly at all Alfamidi stores
       
  • Internet dan Mobile Banking
    • How to Pay Tickets Through PermataNet

      1. Open the PermataNet website https://new.permatanet.com
      2. Enter User ID & Password
      3. Choose Bill Payment
      4. Enter the Virtual Account Number 8990 + 12 digit ticket payment code Example: 899001669281611512
      5. Enter the payment amount
      6. Payment confirmation appears
      7. Enter transaction authentication/Token
      8. Transaction complete
       
    • How to Pay Tickets Through PermataMobile Internet

      1. Open the PermataMobile Internet application (Android/iPhone)
      2. Enter User ID & Password
      3. Choose Bill Payment
      4. Enter the Virtual Account Number 8990 + 12 digit ticket payment code Example: 899001669281611512
      5. Enter the payment amount
      6. Payment confirmation appears
      7. Enter transaction authentication/Token
      8. Transaction complete
       
    • How to Pay Tickets Through BPD Bali Mobile Banking

      1. Login Mobile Banking Application
      2. Select the account used
      3. Select the Payment menu
      4. Select the Airline Ticket Payment menu
      5. Enter the Booking Code and select a service provider
      6. Check payment details, enter your Mobile Banking PIN, then press continue
      7. Proof sent via email
       
    • How to Pay Tickets Through BPD Bali Internet Banking

      1. Login Internet Banking Application
      2. Select the Payment menu and the Airline Ticket sub menu
      3. Select account number and service provider
      4. Enter the payment code, press continue
      5. Confirm Airline Ticket Payment, enter the soft token obtained via Mobile Banking, press continue
      6. Press Print to print proof of payment
       
    • How to Pay Tickets Through BPD Bali Internet Banking Business

      1. Login to Business Internet Banking Application as maker
      2. Select the Payment menu and the Airline Ticket sub menu
      3. Select account number and service provider
      4. Enter the payment code, press continue
      5. Confirm Airline Ticket Payment, press continue
      6. Payment Details, press print for proof need to be authorized
      7. Login to Business Internet Banking Application as a checker
      8. Select the Authorization menu and the Checker Authorization sub menu
      9. View payment details by clicking No. Reference to one of the payments
      10. Press deny authorization to decline or press agree authorization to approve payment
      11. Confirm payment and enter the SMS token code and press agree to approve
      12. Payment Details, press print for proof need to be authorized
      13. Login to Business Internet Banking Application as a releaser
      14. Select the Authorization menu and the Checker Authorization sub menu
      15. View payment details by clicking No. Reference to one of the payments
      16. Press deny authorization to decline or press agree authorization to approve payment
      17. Confirm payment and enter the SMS token code and press agree to approve
      18. Press print to print proof
       
    • How to Pay Tickets Through BPD Bali Agents of Laku Pandai

      1. Login to Laku Pandai Agent Application
      2. Select the Payment menu
      3. Select the Airplane Payment menu
      4. Choose one of the flight ticket payments
      5. Enter Airplane Payment Code
      6. Check payment details, press continue
      7. Enter Laku Pandai Agent PIN, press continue
      8. Press print to print proof
       
    • How to Pay Tickets Through BPD Bali Laku Pandai Customers

      1. Login Laku Pandai Customer Application
      2. Select the Payment menu
      3.  Select the Airplane Payment menu
      4. Choose one of the flight ticket payments
      5. Enter Airplane Payment Code
      6. Check payment details, press confirm
      7. Enter Laku Pandai Customer PIN, press continue
      8. Proof sent via email
       
    • How to Pay Tickets Through the BCA Virtual Account Menu
       
        Through BCA ATM
        1. Enter the PIN.
        2. Select "Transaksi Lainnya / Other Transactions"
        3. Select "Transfer"
        4. Select "BCA Virtual Account" after this step, enter the virtual account code (39513 + 12 digit ticket payment code / ticket reference), then select "true" to confirm.
         
        Through BCA mobile banking (m-BCA)
        1. Enter the user ID and PIN in the BCA Mobile application.
        2. Select "m-BCA"
        3. Enter the m-BCA access code
        4. Select "m-Transfer" after this step, enter the virtual account code (39513 + 12 digits ticket payment code / ticket reference), then select "OK" to confirm.
        5. Enter m-BCA pin
        6. Select "Ok" to confirm
         
        Through KlikBCA
        1. Enter the user ID and PIN in the KlikBCA application
        2. Select "Transfer Dana / Fund Transfer"
        3. Select "Transfer to BCA Virtual Account" after this step, enter the virtual account code (39513 + 12 digits ticket payment code / ticket reference), then select "benar / correct" to confirm.
        4. Then select "Lanjutkan / Continue"
         
    • Shopeepay Apps & Offline EDC Payment Flow
       

        Here are the steps to make a transaction with ShopeePay via Citilink Mobile Apps:

        1. Visit Citilink Mobile Apps to choose flight schedules or other ancillary products
        2. Select the ticket you want to buy and fill in your personal data, then proceed to payment
        3. Choose ShopeePay as the payment method
        4. You will be directed to the ShopeePay application to make a payment
        5. Enter ShopeePay PIN
        6. The transaction is successful if you get a notification that the payment has been successful
        7. E-ticket will automatically be sent to email.
         

        Payment with ShopeePay EDC can be done by following these steps:

        1. Log in to the Shopee app
        2. Click the Scan [-] icon next to the ShopeePay button
        3. Scan the QR code displayed in the shop
        4. Fill in the amount that needs to be paid, click Confirm then click Pay Now
        5. Enter your ShopeePay PIN
        6. You will get a confirmation that the payment has been successful
        7. Furthermore, our officers will complete the process until the process is complete
       
    • Payment Flow using OVO on Citilink Mobile Apps
       

        The following are the steps to make transactions with OVO through the Citilink Mobile Apps:

        1. Visit Citilink Mobile Apps to choose flight schedules or other ancillary products
        2. Select the ticket you want to buy and fill in your personal data, then proceed to payment.
        3. Choose OVO as the payment method
        4. You will be directed to the OVO application to make a payment
        5. Enter OVO PIN
        6. The transaction is successful if you get a notification that the payment has been successful
        7. E-ticket will automatically be sent to email.
       
  • Credit Card

    Note: We are not able to use credit cards from overseas yet. For online transactions on the web that use the credit card can only be done for your flight up to 48 hours before the day of departure 

  • Installment Without Credit Card
    • How to Buy Ticket with Home Credit:

      1. Use a smartphone or computer with a camera feature to take a selfie.
      2. Fill your personal info on Home Credit application form and choose a tenor (after click “Continue” button below).
      3. Afterwards, wait around 15-30 minutes for the confirmation of the application status.
      4. If your application is approved, immediately sign the electronic contract within 2 hours after you checkout of Citlink’s website.
      5. Ticket booking contract that is not signed within 2 hours will be automatically cancelled.
      6. Home Credit is entitled to cancel the contract should it does not follow the terms and conditions applied.
      7. Ticket booking with installment payment can not be refunded.
      8. Payment with Home Credit can not be refunded in the airport, for any reasons.
      9. If your application is approved, you can apply again after 90 days.
      10. If your application is rejected, you can apply again after 180 days.
      11. Click the link below to see how to apply with Home Credit: https://youtu.be/wK2VoE6eKBM

      You are suggested to download My Home Credit application (Available on Android & iOS) and register before applying for a contract.

       
    • How to Pay with Kredivo
      1. Use your mobile/desktop and book tickets via https://www.citilink.co.id/
      2. Select the Kredivo payment method when choosing a payment option under the installment without a credit card column and make sure you have an existing Kredivo account
      3. If you don't have a Kredivo account, please register via this link: https://kredivo.onelink.me/1553051199/citilink
      4. If you already have a Kredivo account, please login using your Kredivo account
      5. Please select Kredivo , then choose “Pay in 30 days” or “Installment” on the payment method page, and click “Pay Now”
        • Pay in 30 Days
          • No minimum transaction
          • Maximum transaction amount  is equal to your remaining credit limit
          • 0% interest if you pay back in full within 30 days after transaction
        • 3/6/12 Month Installments
          • Valid for purchasing 1 or more products in 1 shopping basket with a minimum transaction of Rp1.000.000
          • Maximum transaction amount is equal to your remaining credit limit
          • 2.6% interest rate per month
      6. You will be directed to the Kredivo payment page to complete the payment
      Note: For more information about Kredivo services or if any problem occurs, please contact Kredivo Customer Service or call center at 0807-1-573348 or email to support@kredivo.com.
  • General Questions
    Is to perform payment transactions can only be done at the ATM BCA, Mandiri and Permata?
    No, payment transactions (transfers can also be done in all ATM's in the ATM Bersama Network, Prima and Alto.
    Is charge applicable when conducting transactions at an ATM Network or Prima?
    Yes, charges apply when making the payment through ATM Bersama networks, Prima or Alto, fees charged in accordance with the provisions of ATM Bersama, Prima and Alto. Currently the cost is IDR 5000, - / transaction. For Permata Bank ATM transactions using Permata Bank card is not charged.
    Is it possible to make payments using a BNI bank ATM card in the Mandiri ATM machine or vice versa?
    Yes it is, payment can be made with the card ATM's in all ATM machine in the same network (ATM Bersama, Prima or Alto), with a cost that is determined by each bank and the network (currently IDR 5,000 / transaction)
    What if the nominal amount of money that is transferred to the payment is not the same as stated in the ticket price?
    The transaction will be rejected, the nominal amount of money to be transferred must be as stated in the ticket
    Can we make payments via Internet Banking?
    Internet Banking payment can only be made to transactions that use the channel KlikPay BCA, Mandiri SCM, Internet Banking Mandiri, BRI E-Pay, Internet Banking Permata. Other than these banks, payment can only be made through an ATM.
    Can we make payments via SMS Banking?
    SMS Banking can only be done by the Permata Bank customers.