Payment Channel

In Citilink, we want everyone to be able to fly. That is why we have more than one channel payment and receive a variety of currencies to suit your needs. Find out the payment channels available in your country.

Payment Through ATM
- Alto
- ATM Bersama
- ATM Prima
- BCA
- BJB
- BNI
- BRI
- Mandiri
- Maybank
- Muamalat
- Permata
- SULUTGO
- Bank Papua
- BTN
- Payment through ATM Alto
  1. Perform the booking as usual until the payment stage, choose payment via ATM.
  2. Enter the security code, confirm that you have understood the terms and conditions, then click "Next".
  3. It would appear bill (quotation) on the itinerary you choose. IMPORTANT: Record Code Booking, Payment Code, and the nominal amount of your bill to make payments at the ATM.
  4. Payment can be made in whole ATM PRIMA and Alto by transfer to a Citilink virtual account in Permata Bank. Make payment Immediately at the ATM before the valid period of your reservation expires. IMPORTANT: The time limit for you to make a payment is 90 minutes.
  5. Payment via ATM may vary depending on which bank ATM you use.
- Payment through ATM BCA
  Enter the PIN
  
  Select “Other Transactions”
  
  Select the “Payments”
  
  Select “Next Screen”
  
  Select the “Miscellaneous”
  
  Enter the company code Citilink : “711811”, then select “Yes”
  
  Enter the 12-digit payment code, then select "Yes"
  
  Select "Yes" to confirm
- Payment through ATM Prima
  Enter the PIN
  
  Select "Other Transactions"
  
  Select “Transfer”
  
  Select the “All Other Bank Accounts"
  
  Enter the passcode Bank Permata (013) and then press "Yes"
  
  Enter the amount of payments that are charged in accordance with the ticket. (The amount to be transferred must be identical to that of the itinerary, no more and no less). The example in the above itinerary is: USD 321 600. Important: The nominal amount which does not fit the bill on the itinerary will cause the transaction to fail.
  
  Enter the destination account number with Permata Bank code (013) + 8990 + 12 Digit Pay Code. The example in the above itinerary is: 0138990669281611512 then press "Right".
  
  Transfer Confirmation screen appears containing the Permata Bank account number and the name of the passengers and the amount paid, if it is correct, press "Yes”.
  
  Finish
- Payment through ATM Mandiri
  Enter the PIN
  
  Select the "Pay/Buy"
  
  Select “Other”
  
  Select “Other”
  
  Select “Multi Payment”
  
  Enter the company code Citilink : “53001”, then select “Yes”
  
  Enter the 12-digit payment code, then select "Yes”
  
  Enter “1”, then select “Yes”
  
  Select “Yes” to confirm
- Payment through ATM Permata Bank
  Select Language
  
  Enter the PIN
  
  Select “Other Transactions”
  
  Select the “Transactions”
  
  Select “Other”
  
  Select “Virtual Payment Account”
  
  Enter the Virtual Account Number 8990 + 12-digit code to pay the ticket. The example in the above itinerary is 899001669282611512
  
  Confirmation screen appears that contains Virtual Account Numbers and Passenger Name if it is correct select "Yes"
  
  Select the account that you want to use for payment
  
  Finish
- Payment through ATM Bersama
  Select Language
  
  Enter the PIN
  
  Select “Other Transactions”
  
  Select “Transfer”
  
  Select the “All Other Bank Account ATM Bersama / Link”
  
  Enter the destination account number with Permata Bank code (013) + 8990 + 12 Digit Pay Code. The example in the above itinerary is 0138990669281611512 then press "Right”
  
  Enter the amount of payments that are charged in accordance with the ticket (the amount transferred must be identical to that of the itinerary, no more and no less) on the itinerary above example is: USD 321 600. Important: The nominal amount which does not fit the bill on the itinerary will cause the transaction to fail.
  
  Empty the transfer reference number and then press "Yes"
  
  Transfer Confirmation screen appears containing the Permata Bank account number and the Passenger Name and the amount paid, if it is correct, press "Yes".
  
  Finish
- Payment Through ATM BJB
  Insert your ATM Card to Bank BJB ATM
  
  Please select the preferred language
  
  Enter your PIN
  
  Choose Others Transaction
  
  Choose Payment/Purchase ;
  
  Choose Saving
  
  Choose Other Menu.
  
  Choose Ticketing
  
  Choose Airlines
  
  Choose Citilink
  
  Input your 12 Payment Booking Numbers
  
  Choose YES for confirmation (if the data is suitable to the passenger’s data)
  
  Transaction is successful
- Payment through ATM SULUTGO
  Insert your ATM card to Bank SulutGo ATM
  
  Input your PIN Numbers
  
  Choose Others
  
  Choose Payment
  
  Choose Citilink
  
  Input your 12 Booking Code Numbers
  
  Choose Yes
  
  After Citilink Payment Confirmation shown up, please check back your payment detail
  
  Choose Pay (if the data is same as your booking)
  
  Transaction is done
  
  Please keep your transaction receipt
- Payment Through ATM BNI
  Please input your card
  
  Choose language English
  
  Please enter your PIN
  
  Select withdrawal amount ‘OTHER MENU’
  
  Please select your transaction ‘PAYMENT’
  
  Please select type of payment ‘TICKET’’
  
  Please select the type of ticket ‘CITILINK’
  
  Please input your payment code press if ‘CORRECT’
  
  Please check detail Flight and press ‘YES’
  
  Transaction done
  
  please keep your transaction receipt
- Payment Through ATM Maybank
  Please input your card
  
  Please select language English
  
  Please enter your PIN/ secret Number press “OK”
  
  Please select transaction ‘Payment/ Reload’
  
  Please select transaction ‘TICKET’
  
  Please select transaction ‘CITILINK’
  
  Please input your payment code press ‘Correct’
  
  Please check detail Flight and press ‘YES’
  
  Transaction done press ‘YES’
- Payment Through ATM BRI
  Please input your card
  
  Please select your language English
  
  Please enter your PIN
  
  Please select ‘PROCEED’
  
  Select amount to withdraw ‘OTHER TRANSACT.’
  
  Choose your transaction ‘PAYMENT’
  
  Choose payment transaction ‘TICKETING’
  
  Choose payment transaction ‘AIRLINES’
  
  Choose airlines ‘CITILINK’
  
  Input payment type 30911 + 12-digit code to pay the ticket and press ‘TRUE’
  
  Please check detail Flight and press ‘YES’
  
  Transaction done
  
  please keep your transaction receipt
- Payment Through ATM Muamalat
  Select Language
  
  Enter the PIN
  
  Select “Other Transaction”
  
  Select “Payment”
  
  Select “Others”
  
  Select “Ticketing”
  
  Select “Citilink”
  
  Input “Ticket Payment Code”
  
  Select “From Account”
  
  Confirmation screen appears containing the Passenger Data, if it is correct, select “Yes”
  
  Transaction is successful
- Payment Through ATM Bank Papua
  Please Select The Preferred Language
  
  Enter Your PIN
  
  Choose Other Transaction
  
  Choose Purchase/Payment
  
  Choose More
  
  Choose Airline Ticket
  
  PChoose Citilink Air
  
  Input Your 12 Payment Booking Numbers
  
  Choose Correct For Confirmation (If The Data Is Suitable To The Passenger’s Data)
  
  Transaction is Successful
  
  Please Keep Your Transaction Receipt
- Payment Through ATM BTN
  Chose English
  
  Enter Your PIN
  
  Choose “other transaction”
  
  Choose “Payment”
  
  Choose “Multipayment”
  
  Choose “Ticket”
  
  Choose “Citilink”
  
  Input “Payment Code”
  
  Choose “Account Type”
  
  Confirmation screen appears, if the passenger data has been appropriate select "Yes"
  
  Successful Transaction Structure
Retail Channel
- Implementation Guidelines for Product Payments at Mcash Kiosk
  1. On the kiosk menu display please select the "Bill" option
  2. Select the "Citilink" option
  3. Enter "payment code" then click "Next"
  4. Please select the preferred "payment method"
  5. Check again on the payment info on the screen, if it's correct please click the "Pay Now" icon
  6. "Confirm order" if it's correct then continue by clicking the "Pay Now" icon
  7. Then the kiosk will issue an "Order receipt" and make payment to the cashier
- Retail Payment Method - Indomaret
  1. Booking through the Citilink Website and Apps until the payment stage and getting a booking code or confirmation code
  2. Select the payment menu via Indomaret
  3. Make payments directly at Indomaret stores by showing the booking code or confirmation code before the time limit ends
  4. Address the booking code or confirmation code at the Indomaret cashier
  5. The cashier will process the payment
  6. Payments can be made directly at all Indomaret stores
- Retail Payment Method - Alfamart
  1. Booking through the Citilink Website and Apps until the payment stage and getting a booking code or confirmation code
  2. Select the payment menu via Alfamart
  3. Make payments directly at Alfamart stores by showing the booking code or confirmation code before the time limit ends
  4. Address the booking code or confirmation code at the Alfamart cashier
  5. The cashier will process the payment
  6. Payments can be made directly at all Alfamart stores
- Retail Payment Method - Alfamidi
  1. Booking through the Citilink Website and Apps until the payment stage and getting a booking code or confirmation code
  2. Select the payment menu via Alfamidi
  3. Make payments directly at Alfamidi stores by showing the booking code or confirmation code before the time limit ends
  4. Address the booking code or confirmation code at the Alfamidi cashier
  5. The cashier will process the payment
  6. Payments can be made directly at all Alfamidi stores
Internet dan Mobile Banking
- LinkAja
- BJB SMS
- BJB NET
- BRImo
- CIMB Clicks
- Danamon
- IB Muamalat
- Klik BCA
- Mandiri Clickpay
- Permata Mobile
- Permata Net
- Laku Pandai
- BPD Bali Mobile
- BPD Bali
- ShopeePay
- OVO
- How to Pay Tickets Through PermataNet
  1. Open the PermataNet website https://new.permatanet.com
  2. Enter User ID & Password
  3. Choose Bill Payment
  4. Enter the Virtual Account Number 8990 + 12 digit ticket payment code Example: 899001669281611512
  5. Enter the payment amount
  6. Payment confirmation appears
  7. Enter transaction authentication/Token
  8. Transaction complete
- How to Pay Tickets Through PermataMobile Internet
  1. Open the PermataMobile Internet application (Android/iPhone)
  2. Enter User ID & Password
  3. Choose Bill Payment
  4. Enter the Virtual Account Number 8990 + 12 digit ticket payment code Example: 899001669281611512
  5. Enter the payment amount
  6. Payment confirmation appears
  7. Enter transaction authentication/Token
  8. Transaction complete
- How to Pay Tickets Through BPD Bali Mobile Banking
  Login Mobile Banking Application
  
  Select the account used
  
  Select the Payment menu
  
  Select the Airline Ticket Payment menu
  
  Enter the Booking Code and select a service provider
  
  Check payment details, enter your Mobile Banking PIN, then press continue
  
  Proof sent via email
- How to Pay Tickets Through BPD Bali Internet Banking
  Login Internet Banking Application
  
  Select the Payment menu and the Airline Ticket sub menu
  
  Select account number and service provider
  
  Enter the payment code, press continue
  
  Confirm Airline Ticket Payment, enter the soft token obtained via Mobile Banking, press continue
  
  Press Print to print proof of payment
- How to Pay Tickets Through BPD Bali Internet Banking Business
  Login to Business Internet Banking Application as maker
  
  Select the Payment menu and the Airline Ticket sub menu
  
  Select account number and service provider
  
  Enter the payment code, press continue
  
  Confirm Airline Ticket Payment, press continue
  
  Payment Details, press print for proof need to be authorized
  
  Login to Business Internet Banking Application as a checker
  
  Select the Authorization menu and the Checker Authorization sub menu
  
  View payment details by clicking No. Reference to one of the payments
  
  Press deny authorization to decline or press agree authorization to approve payment
  
  Confirm payment and enter the SMS token code and press agree to approve
  
  Payment Details, press print for proof need to be authorized
  
  Login to Business Internet Banking Application as a releaser
  
  Select the Authorization menu and the Checker Authorization sub menu
  
  View payment details by clicking No. Reference to one of the payments
  
  Press deny authorization to decline or press agree authorization to approve payment
  
  Confirm payment and enter the SMS token code and press agree to approve
  
  Press print to print proof
- How to Pay Tickets Through BPD Bali Agents of Laku Pandai
  Login to Laku Pandai Agent Application
  
  Select the Payment menu
  
  Select the Airplane Payment menu
  
  Choose one of the flight ticket payments
  
  Enter Airplane Payment Code
  
  Check payment details, press continue
  
  Enter Laku Pandai Agent PIN, press continue
  
  Press print to print proof
- How to Pay Tickets Through BPD Bali Laku Pandai Customers
  Login Laku Pandai Customer Application
  
  Select the Payment menu
  
  Select the Airplane Payment menu
  
  Choose one of the flight ticket payments
  
  Enter Airplane Payment Code
  
  Check payment details, press confirm
  
  Enter Laku Pandai Customer PIN, press continue
  
  Proof sent via email
- How to Pay Tickets Through the BCA Virtual Account Menu
- Shopeepay Apps & Offline EDC Payment Flow
- Payment Flow using OVO on Citilink Mobile Apps
Credit Card
Note: We are not able to use credit cards from overseas yet. For online transactions on the web that use the credit card can only be done for your flight up to 48 hours before the day of departure
Installment Without Credit Card
- Home Credit
- Kredivo
- How to Buy Ticket with Home Credit:
  Use a smartphone or computer with a camera feature to take a selfie.
  
  Fill your personal info on Home Credit application form and choose a tenor (after click “Continue” button below).
  
  Afterwards, wait around 15-30 minutes for the confirmation of the application status.
  
  If your application is approved, immediately sign the electronic contract within 2 hours after you checkout of Citlink’s website.
  
  Ticket booking contract that is not signed within 2 hours will be automatically cancelled.
  
  Home Credit is entitled to cancel the contract should it does not follow the terms and conditions applied.
  
  Ticket booking with installment payment can not be refunded.
  
  Payment with Home Credit can not be refunded in the airport, for any reasons.
  
  If your application is approved, you can apply again after 90 days.
  
  If your application is rejected, you can apply again after 180 days.
  
  Click the link below to see how to apply with Home Credit: https://youtu.be/wK2VoE6eKBM
  
  You are suggested to download My Home Credit application (Available on Android & iOS) and register before applying for a contract.
- How to Pay with Kredivo
  1. Use your mobile/desktop and book tickets via https://www.citilink.co.id/
  2. Select the Kredivo payment method when choosing a payment option under the installment without a credit card column and make sure you have an existing Kredivo account
  3. If you don't have a Kredivo account, please register via this link: https://kredivo.onelink.me/1553051199/citilink
  4. If you already have a Kredivo account, please login using your Kredivo account
  5. Please select Kredivo , then choose “Pay in 30 days” or “Installment” on the payment method page, and click “Pay Now”
    
    Pay in 30 Days
    
    No minimum transaction
    
    Maximum transaction amount is equal to your remaining credit limit
    
    0% interest if you pay back in full within 30 days after transaction
    
    3/6/12 Month Installments
    
    Valid for purchasing 1 or more products in 1 shopping basket with a minimum transaction of Rp1.000.000
    
    Maximum transaction amount is equal to your remaining credit limit
    
    2.6% interest rate per month
  6. You will be directed to the Kredivo payment page to complete the payment
  Note: For more information about Kredivo services or if any problem occurs, please contact Kredivo Customer Service or call center at 0807-1-573348 or email to support@kredivo.com.
General Questions
Is to perform payment transactions can only be done at the ATM BCA, Mandiri and Permata?

No, payment transactions (transfers can also be done in all ATM's in the ATM Bersama Network, Prima and Alto.

Is charge applicable when conducting transactions at an ATM Network or Prima?

Yes, charges apply when making the payment through ATM Bersama networks, Prima or Alto, fees charged in accordance with the provisions of ATM Bersama, Prima and Alto. Currently the cost is IDR 5000, - / transaction. For Permata Bank ATM transactions using Permata Bank card is not charged.

Is it possible to make payments using a BNI bank ATM card in the Mandiri ATM machine or vice versa?

Yes it is, payment can be made with the card ATM's in all ATM machine in the same network (ATM Bersama, Prima or Alto), with a cost that is determined by each bank and the network (currently IDR 5,000 / transaction)

What if the nominal amount of money that is transferred to the payment is not the same as stated in the ticket price?

The transaction will be rejected, the nominal amount of money to be transferred must be as stated in the ticket

Can we make payments via Internet Banking?

Internet Banking payment can only be made to transactions that use the channel KlikPay BCA, Mandiri SCM, Internet Banking Mandiri, BRI E-Pay, Internet Banking Permata. Other than these banks, payment can only be made through an ATM.

Can we make payments via SMS Banking?

SMS Banking can only be done by the Permata Bank customers.