Citilink Surprise In

Want to surprise someone special? Don't worry, there is a Surprise In ready to make a special surprise for a special person.

Let's learn the terms and conditions and how to appear on Citilink Instagram

Terms & Conditions:

  1. Passengers can purchase Surprise In products with a Birthday or Anniversary theme on a pre-book basis a maximum of 72 hours before the flight via the BettertFly Citilink mobile app which is available for passengers travelling from :
    • Soekarno-Hatta International Airport - Tangerang, Terminal 3 Domestic (CGK)
    • Halim Perdanakusuma Airport - Jakarta, Domestic Terminal (HLP)
    • Juanda International Airport – Surabaya, Terminal 1 Domestic Departure (SUB)
    • I Gusti Ngurah Rai International Airport – Bali, Terminal Domestic Departure (DPS)
  2. Only valid on flights with Airbus A320 & A330 type aircraft
  3. Passengers are entitled to goods and services in the form of:
    • Pack of 16 chocolate pralines, Snack by Dapur Cokelat product, merchandise tote bag & greeting card signed by crew on duty
    • Cabin greeting
    • Photo with crew during flight (Only if conditions allow)
    • Photos will be uploaded on Citilink's social media stories
  4. Purchases cannot be made on the spot / walk-in.
  5. Surprise In products that have been purchased cannot be canceled, transferred to other passengers, exchanged, or returned after purchase. (Full refund only applies to passengers who have made a pre-book purchase but the goods are not given to passengers on the plane due to operational reasons).


Hey, Citilinkers!

Thank you for sharing your special moment #BarengCitilink!

Don't forget to take a photo with our flight crew!

Your photo will appear on Citilink's Instagram! You just need to send the photo to with a format like below:

Subject: [Surprise In / Kode Booking]

Body Email:

- Full Name:
- Booking Code:
- Instagram Account:

*The data above is a Surprise-In recipient, not a Surprise giver




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