Terms & Conditions Rapid Test Covid-19
- Citilink’s additional services: Rapid Test Covid-19 can be purchased through the Citilink Website and Mobile Apps along with the purchase of a plane ticket.
- After payment, passenger will receive an E-Ticket that includes a link for registration and a Unique Number as Rapid Test payment receipt.
- To claim a Rapid Test service, passengers can:
- Passengers can directly go to the selected clinic in accordance with the list of Citilink Clinic Partner & Klinik Pintar (Walk- in).
- For your convenience, we strongly recommended to register before visiting the nearest Clinic Partner via this link: https://klinikpintar.id/partner/citilink
- If passenger needs to conduct the test, then passenger must have visited Clinic Partner with maximum of 12 hours before the flight schedule.
- The Rapid Test result only valid for a maximum of 3 days since the result issued, according to the Covid-19 Task Force Circular.
- The requirement needed to claim the Rapid Test services are E-Ticket Itinerary and Identity Card (KTP).
- The Rapid Test result can be issued within 10 minutes after the examination.
- If the result shows the passenger are Non-Reactive to Covid-19, then:
• Passengers will receive the results of the Rapid Test and get the required health certificate as one of the mandatory requirements in order to use the mode of air transportation.
- If the result shows the passenger are Reactive to Covid-19, then:
• Passengers are directed to the referral hospital to handle Covid-19 for further examination.
- Passenger with Rapid Test purchase but not receive any payment receipt via e-mail notification, then passenger needs to contact Citilink Call Center: 0804 1 080808.
- Citilink has the rights to change the terms and conditions at any time without prior notice.
- Pax are allowed to submit a refund for Rapid Test service, as long as the services has not yet used and pax have not flown.
- Pax are only allowed to submit a refund for Rapid Test service with maximum 48 hours before the flight schedule.
List of Clinics can be Downloaded Here