Citilink Surprise In

KV Header For Surprise In
  • Want to surprise someone special? Don't worry, there is a Surprise In ready to make a special surprise for a special person.

    Let's learn the terms and conditions and how to appear on Citilink Instagram


    Syarat dan Ketentuan:

    1. Passengers can purchase Surprise In products with a Birthday or Anniversary theme on a pre-book basis a maximum of 72 hours before the flight via the BettertFly Citilink mobile app which is available for passengers travelling from :
      • Soekarno-Hatta International Airport - Tangerang, Terminal 3 Domestic (CGK)
      • Halim Perdanakusuma Airport - Jakarta, Domestic Terminal (HLP)
      • Juanda International Airport – Surabaya, Terminal 1 Domestic Departure (SUB)
      • I Gusti Ngurah Rai International Airport – Bali, Terminal Domestic Departure (DPS)
    2. Only valid on flights with Airbus A320 & A330 type aircraft
    3. Passengers are entitled to goods and services in the form of:
      • Pack of 16 chocolate pralines, Snack by Dapur Cokelat product, merchandise tote bag & greeting card signed by crew on duty
      • Cabin greeting
      • Photo with crew during flight (Only if conditions allow)
      • Photos will be uploaded on Citilink's social media stories
    4. Purchases cannot be made on the spot / walk-in.
    5. Surprise In products that have been purchased cannot be canceled, transferred to other passengers, exchanged, or returned after purchase. (Full refund only applies to passengers who have made a pre-book purchase but the goods are not given to passengers on the plane due to operational reasons).

    Hey, Citilinkers!

    Thank you for sharing your special moment #BarengCitilink!

    Don't forget to take a photo with our flight crew!

    Your photo will appear on Citilink's Instagram! You just need to send the photo to with a format like below:

    Subject: [Surprise In / Kode Booking]

    Body Email:

    - Full Name:
    - Booking Code:
    - Surpise Theme: [BIRTHDAY/ANNIVERSARY]
    - Instagram Account:

    *The data above is a Surprise-In recipient, not a Surprise giver

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