Seat Assignment

How to Choose Your Seat via Citilink Website

How to Choose Your Seat via Citilink App

  1. Passengers may select their preferred seats for a more comfortable and enjoyable flight experience.
  2. Each seat selection is subject to an additional service fee as follows:

The displayed prices include VAT.

  1. This pricing policy will apply to all ticket purchases and flights starting from 1 July 2025 until further notice.
  2. Transactions completed before 1 July 2025, will be subject to the fares currently stated in the system.
  3. Passengers can select and purchase seats through Citilink's sales channels, including the website, mobile apps, check-in counters, contact center, ticketing office, and travel agents.
  4. Passengers must claim the seat they have selected and purchased by following these procedures:
    1. Presenting a boarding pass with the selected and purchased seat number to our Cabin Crew, and
    2. Showing the official payment receipt from Citilink that indicates the amount paid for the seat to our Cabin Crew.
      If the passenger fails to present both documents, Citilink is not responsible for providing the service described in Point 2.
  5. Citilink will not charge passengers who do not select a seat (automatic seat assignment).
  6. Passengers who have not purchased a seat but require special consideration, such as:
    1. Elderly passengers,
    2. Pregnant women, or
    3. Parents traveling with young children and/or persons with disabilities,
      Will not receive the service mentioned in Point 2; and for safety reasons, the on-duty Cabin Crew has the authority to reassign the passenger to a different seat.
  7. Passengers are required to sit in the seat assigned on their boarding pass and are not allowed to move to another seat.
  8. Seat purchases are valid for one flight segment only and for the first segment of a connecting flight. If the passenger wishes to sit in the same seat on a connecting flight, seat selection is subject to availability on that flight.

Terms & Conditions for Seating in the Emergency Exit Area

  1. In accordance with SE Regulation No. 14 of 2021, seating in emergency exit rows (rows 12 and 14) and the rows immediately in front and behind the emergency exit (rows 11 and 15) is not permitted for:
    1. Pregnant passengers,
    2. Passengers traveling with infants,
    3. Passengers with mobility limitations (including obesity),
    4. Passengers requiring special assistance (persons with disabilities),
    5. Passengers under 15 years old,
    6. Elderly passengers,
    7. Passengers who cannot understand cabin crew instructions,
    8. Passengers unwilling to assist in an emergency.
  2. If a passenger seated in the emergency exit row (rows 12 and 14) or the rows immediately in front and behind the emergency exit (rows 11 and 15) does not meet the specified criteria, Citilink staff reserves the right to reassign their seat. Requests for refunds in such cases will not be accepted (non-refundable).
  3. In accordance with SE Regulation No. 14 of 2021, seats in the emergency exit rows (rows 12 and 14) can only be purchased and checked in at the Baggage Drop Counter (Check-In Counter).
  4. In accordance with SE Regulation No. 14 of 2021, seats in the rows immediately in front and behind the emergency exit (rows 11 and 15) can only be checked in at the Baggage Drop Counter (Check-In Counter).

Refund Policy

  1. Purchased products are non-refundable upon passenger request (voluntary).
  2. If a passenger experiences any of the following conditions:
    1. The passenger does not receive the service mentioned in Point 2, and/or
    2. The passenger is reassigned by Citilink staff for safety reasons,
      The passenger may request a refund to Contact Center, Chatbot, or email refund.involuntary@citilink.co.id.
  3. Refund requests cannot be processed if submitted more than one (1) month after the flight.
  4. Passengers must provide an official payment receipt from Citilink that indicates the amount paid for the seat.
  5. If the passenger is unable to provide the official payment receipt, the refund request cannot be processed.

Citilink reserves the right to change these terms and conditions at any time without prior notice.

Terms and Conditions of Seat Assignment in ATR72 Flights

General Terms & Conditions

  1. Passengers may select their preferred seats for a more comfortable and enjoyable flight experience.
  2. Each seat selection is subject to an additional service fee as follows:

The displayed prices include VAT.

  1. This pricing policy will apply to all ticket purchases and flights starting from 1 July 2025 until further notice.
  2. Transactions completed before 1 July 2025, will be subject to the fares currently stated in the system.
  3. Passengers can select and purchase seats through Citilink's sales channels, including the website, mobile apps, check-in counters, contact center, ticketing office, and travel agents.
  4. Passengers must claim the seat they have selected and purchased by following these procedures:
    1. Presenting a boarding pass with the selected and purchased seat number to our Cabin Crew, and
    2. Showing the official payment receipt from Citilink that indicates the amount paid for the seat to our Cabin Crew.
      If the passenger fails to present both documents, Citilink is not responsible for providing the service described in Point 2.
  5. Citilink will not charge passengers who do not select a seat (automatic seat assignment).
  6. Passengers who have not purchased a seat but require special consideration, such as:
    1. Elderly passengers,
    2. Pregnant women, or
    3. Parents traveling with young children and/or persons with disabilities, Will not receive the service mentioned in Point 2; and for safety reasons, the on-duty Cabin Crew has the authority to reassign the passenger to a different seat.
  7. Passengers are required to sit in the seat assigned on their boarding pass and are not allowed to move to another seat.
  8. Seat purchases are valid for one flight segment only and for the first segment of a connecting flight. If the passenger wishes to sit in the same seat on a connecting flight, seat selection is subject to availability on that flight.

Terms & Conditions for Seating in the Emergency Exit Area

  1. In accordance with SE Regulation No. 14 of 2021, seating in emergency exit rows (rows 1) and the rows immediately in behind the emergency exit (rows 2) is not permitted for:
    1. Pregnant passengers,
    2. Passengers traveling with infants,
    3. Passengers with mobility limitations (including obesity),
    4. Passengers requiring special assistance (persons with disabilities),
    5. Passengers under 15 years old,
    6. Elderly passengers,
    7. Passengers who cannot understand cabin crew instructions,
    8. Passengers unwilling to assist in an emergency.
  2. If a passenger seated in the emergency exit row (rows 1) or the rows immediately in behind the emergency exit (rows 2) does not meet the specified criteria, Citilink staff reserves the right to reassign their seat. Requests for refunds in such cases will not be accepted (non-refundable).
  3. In accordance with SE Regulation No. 14 of 2021, seats in the emergency exit rows (rows 1) can only be purchased and checked in at the Baggage Drop Counter (Check-In Counter).
  4. In accordance with SE Regulation No. 14 of 2021, seats in the rows immediately in behind the emergency exit (rows 2) can only be checked in at the Baggage Drop Counter (Check-In Counter).

Refund Policy

  1. Purchased products are non-refundable upon passenger request (voluntary).
  2. If a passenger experiences any of the following conditions:
    1. The passenger does not receive the service mentioned in Point 2, and/or
    2. The passenger is reassigned by Citilink staff for safety reasons, The passenger may request a refund to Contact Center, Chatbot, or email refund.involuntary@citilink.co.id.
  3. Refund requests cannot be processed if submitted more than one (1) month after the flight.
  4. Passengers must provide an official payment receipt from Citilink that indicates the amount paid for the seat.
  5. If the passenger is unable to provide the official payment receipt, the refund request cannot be processed.

Citilink reserves the right to change these terms and conditions at any time without prior notice.