Green Zone & Regular Zone

Terms & Condition for Green Zone & Regular Zone

1. Additional green / regular zone services (snack, drink, insurance) only apply to domestic flights.
2. Green Zone area is for seats from row 1, 12 & 14 with price IDR 135.000 and row 2 - 5 with price IDR 105.000
3. Regular Zone area is for row seats 6 to 31 (except 12 & 14) at a price of IDR 60.000
4. Special purchase of Green Zone, passengers will get a compliment in the form of snack and drink, timely insurance coverage and baggage delay and get free access of Citlink Lounge (only available at Halim Perdanakusuma Airport)
5. While the purchase of Regular Zone passengers will get compliment in the form of drink, timely warranty insurance and baggage delays.
6. If the compliments at point 4 & 5 are not available on the plane, they will be replaced with other options.
7. Purchase of this product can be done in all Citilink channel that is, website, mobile apps, call center, ticketing office, and check-in counter
8. Procedures for claiming additional services Green / Regular Zone:
   1. Show us the following boarding passes with tickets listed on the Green / Regular Zone payments to our cabin crew, for passengers who purchase this product on websites, mobile apps, ticketing offices, and call centers.
   2. Show the following boarding pass with proof of payment from our cashier / officer to cabin crew, for passengers who buy at check-in counter.
   3. Insurance benefit claims can be made at link https://citilink.pasarpolis.com/ or call number 1500-870.
9. Especially for seats on lines 12 & 14:
   1. Can only be purchased at check-in counter.
   2. Lines 12 & 14 are emergency seats, and are only for passengers who meet the criteria. Click this link (www.citilink.co.id/faq) channel "above plane", for more information.
   3. Passengers are required to complete an approval certificate form to occupy the available emergency seats at check-in counters.
   4. If the seats on the 12th & 14th rows are not yet filled, the cabin crew will direct passengers to fill the seats free of charge, but passengers do not get a compliment
10. For passengers who do not purchase this product but require special treatment, such as; elderly, pregnant women, parents carrying young children and disabilities, cabin crew are authorized to move the passenger seat and passengers do not get a compliment.
11. In addition to the provisions of points 9 and 10, passengers shall not be permitted to transfer seats during flight.
12. This product is valid only on the first flight and not for connecting flight and for seat option following availability on the next flight.
13. Terms of refund :
    1. Passengers may file a refund for this product along with a refund of the ticket, filed via email to refund@citilink.co.id
    2. Refunds will be given as long as the passenger has not used the benefits of this product and the refund time frame is 1 month after submission.
    3. If a passenger has made a purchase transaction but has not received any of the services from the Green zone / regular zone, please email via email to complaint.handling@citilink.co.id or through the Website citilink www.citilink.co.id on the live chat menu located right down.
    4. Passenger can be moved by ground handling staff or flight attendant for safety reasons, the passenger can submit a refund and get a full seat fee
14. Citilink is not responsible for service if passengers can not show boarding pass along with proof of payment / e-ticket contained Green / Regular Zone transaction
15. Citilink will not charge passengers if passengers do not choose seats (automatic assign seat).
16. Citilink reserves the right to change the terms and conditions at any time without prior notice.