Green Zone and Regular Zone are seat selection programs which include a complimentary snack and beverage. In this program passengers will be charged a fee starting from IDR 60.000 to IDR 135.000.
Terms & Condition for Green/Regular Zone
- Additional green / regular zone services (snack, drink, insurance) only apply to domestic flights.
- Green Zone area is for seats from row 1, 12 & 14 with price IDR 135.000 and row 2 - 5 with price IDR 105.000
- Regular Zone area is for row seats 6 to 31 (except 12 & 14) at a price of IDR 60.000
- Special purchase of Green Zone, passengers will get a compliment in the form of snack and drink, timely insurance coverage and baggage delay and get free access of Citlink Lounge (only available at Halim Perdanakusuma Airport)
- While the purchase of Regular Zone passengers will get compliment in the form of drink, timely warranty insurance and baggage delays.
- If the compliments at point 4 & 5 are not available on the plane, they will be replaced with other options.
- Purchase of this product can be done in all Citilink channel that is, website, mobile apps, call center, ticketing office, and check-in counter
- Procedures for claiming additional services Green / Regular Zone:
- Show us the following boarding passes with tickets listed on the Green / Regular Zone payments to our cabin crew, for passengers who purchase this product on websites, mobile apps, ticketing offices, and call centers.
- Show the following boarding pass with proof of payment from our cashier / officer to cabin crew, for passengers who buy at check-in counter.
- Insurance benefit claims can be made at link https://citilink.pasarpolis.com/ or call number 1500-870.
- Especially for seats on lines 12 & 14:
- Can only be purchased at check-in counter.
- Lines 12 & 14 are emergency seats, and are only for passengers who meet the criteria. Click this link (www.citilink.co.id/faq) channel "above plane", for more information.
- Passengers are required to complete an approval certificate form to occupy the available emergency seats at check-in counters.
- If the seats on the 12th & 14th rows are not yet filled, the cabin crew will direct passengers to fill the seats free of charge, but passengers do not get a compliment
- For passengers who do not purchase this product but require special treatment, such as; elderly, pregnant women, parents carrying young children and disabilities, cabin crew are authorized to move the passenger seat and passengers do not get a compliment.
- In addition to the provisions of points 9 and 10, passengers shall not be permitted to transfer seats during flight.
- This product is valid only on the first flight and not for connecting flight and for seat option following availability on the next flight.
- Terms of refund :
- Passengers may file a refund for this product along with a refund of the ticket, filed via email to refund@citilink.co.id
- Refunds will be given as long as the passenger has not used the benefits of this product and the refund time frame is 1 month after submission.
- If a passenger has made a purchase transaction but has not received any of the services from the Green zone / regular zone, please email via email to complaint.handling@citilink.co.id or through the Website citilink www.citilink.co.id on the live chat menu located right down.
- Citilink is not responsible for service if passengers can not show boarding pass along with proof of payment / e-ticket contained Green / Regular Zone transaction
- Citilink will not charge passengers if passengers do not choose seats (automatic assign seat).
- Citilink reserves the right to change the terms and conditions at any time without prior notice.
- Discount promo 25% valid until 18 August 2018.