Terms and Conditions of Plaza Premium Lounge

1. Passengers can purchase Plaza Premium Lounge products directly at the Citilink cashier, contact center, or pre-book through the Citilink mobile app with the following details:
   Plaza Premium Lounge Domestic (PPL1)

• • Bandar Kualanamu International Airport  - Medan Domestik – (KNO) ( Rp 299,000/pax)
    The above price includes VAT.

2. Passengers who pre-book lounge products through the Citilink mobile app must show their boarding pass or e-ticket with the SSR PPL1 code.
3. The lounge service operating hours are from 05:00 to 22:00 every day (operating hours may vary and change at any time according to airport policies).
4. Passengers are entitled to facilities such as WiFi, buffet, smoking area, and toilet (facilities may vary and change at any time according to airport policies).
5. For passengers who purchase lounge access directly at the lounge cashier, they must show proof of payment to enter the Plaza Premium Lounge.
6. The Payment Receipt Lounge (PRL) is valid for use on the same date as the payment schedule.
7. Passengers can access the Plaza Premium Lounge up to 3 hours before their scheduled departure flight.
8. There is no charge for infants under 24 months traveling with an adult who has a valid PRL.
9. Passengers can enjoy the Plaza Premium Lounge facilities for a maximum of 3 hours.
10. There is no maximum limit for individual bookings.
11. Lounge access is only valid for the first flight and not for connecting flights.
12. Purchased lounge access cannot be canceled, transferred to another passenger, exchanged, or refunded (full refund only applies to passengers who have pre-booked lounge access but the lounge at the departure airport is closed due to operational reasons).

Travel documents to be checked upon entering the lounge include PRL or boarding pass or e-ticket with the PEL code for pre-booked passengers, Identity Card (KTP/Passport), and Boarding Pass.

1. Passengers can purchase Platinum Lounge products directly at the Citilink cashier, call center or pre- book via the Citilink mobile app with the following details:

Domestic Platinum Lounge (PEL)

• Bandar Sultan Syarif Kasim II - Pekanbaru Domestic - (PKU) (Rp 150,000/Pax)
  The above price includes VAT

2. Passengers who purchase pre-book lounge products via the Citilink mobile app are required to re-show their boarding pass or e-ticket containing the SSR PEL code.
3. The Lounge service operating hours are every day from 05.00 to 19.00 (these operating hours may differ and change at any time according to the policies of each airport).
4. Passengers are entitled to receive service facilities in the form of WiFi, buffet, smoking area, and (These facilities may differ and change at any time according to the policies of each airport).
5. For passengers who purchase lounge directly at the Lounge Cashier, they can show proof of payment to enter the Platinum Lounge.
6. Proof of payment PRL (Payment Receipt Lounge) is valid for use on the same date as the payment schedule.
7. Passengers can access the Platinum Lounge within 2 hours before the scheduled flight departure.
8. There is no charge for infants under 24 months traveling with adults who have a Prepaid Lounge Access PRL.
9. Passengers can enjoy the Platinum Lounge facilities for a maximum of 2 hours.
10. There is no maximum purchase for individual bookings.
11. Lounge access is only valid on the first flight and not for connecting flights.
12. Lounge access that has been purchased cannot be canceled, transferred to other passengers, exchanged, or returned after purchase. (Full refunds only apply to passengers who have made a pre- book lounge purchase but the lounge at the departure airport is closed due to operational reasons).

Travel documents that will be checked when entering the lounge must include PRL or show a boarding pass or e-ticket containing the PEL code for passengers who purchase pre-booked, Identity Card (KTP / Passport) and Boarding Pass.

Passenger Passengers can purchase Blue Sky Premier Lounge/Saphire Blue Sky Lounge products directly at the Citilink cashier, call center or pre-book through the the Citilink mobile app with details below:

Blue Sky Premier Lounge (BSL)

• I Gusti Ngurah Rai International Airport – Denpasar (DPS) (Rp 210,000)
• Sultan Syarif Kasim II International Airport – Pekanbaru (PKU) (Rp 165,000)
• Supadio International Airport – Pontianak (PNK) (Rp 165,000)
• Sultan Aji Muhammad Sulaiman Sepinggan International Airport – Balikpapan (BPN) (Rp 165,000)
• Aji Pangeran Tumenggung Pranoto International Airport – Samarinda (AAP) (Rp 165,000)
• Sultan Mahmud Badaruddin II International Airport - Palembang (PLM) (Rp 165,000)
• Juanda International Airport – Surabaya (SUB) (Rp 165,000)
• Hang Nadim International Airport – Batam (BTH) (Rp 165,000)

Saphire Blue Sky Lounge (SBSL)

• Soekarno-Hatta International Airport, Domestic Terminal 3 – Jakarta (CGK) (Rp 165,000) All prices above are inclusive of tax
• Starting March 15, 2025 Airport Lounge (Blue Sky) is only available at Terminal 1A of Soekarno-Hatta International Airport (CGK).

1. Passengers who purchase pre-book lounge products through the Citilink mobile application are required to show their boarding pass or e-ticket with the BSL or SBSL SSR code to the Blue Sky Premier Lounge/Saphire Blue Sky Lounge staff.
2. Lounge service operating hours every day from 06.00 to 18.00 (the operating hours may vary and change at any time according to the policies of each airport).
3. Passengers are entitled to get service facilities in the form of WiFi, reading corners, shopping displays, coffee corners, buffets, live cooking, smoking rooms, and toilets (These facilities may vary and change at any time according to the policies of each airport)
4. For passengers who buy lounge access directly at the cashier/customer service/ticketing can show proof of payment to be able to enter the Blue Sky Premier Lounge/Saphire Blue Sky Lounge.
5. Proof of payment of PRL (Payment Receipt Lounge) is valid for use on the same date as the payment schedule.
6. Passengers can access the Blue Sky Premier Lounge/Saphire Blue Sky Lounge within 2 hours before the scheduled flight departure.
7. There is no charge for infants under 24 months traveling with adults who have PRL Prepaid Lounge Access.
8. Passengers can enjoy Blue Sky Premier Lounge/Saphire Blue Sky Lounge facilities for a maximum of 2 hours.
9. There is no maximum purchase for individual orders.
10. Lounge access is only valid on the first flight and not for connecting flights.
11. Lounge access that has been purchased cannot be cancelled, transferred to another passenger, exchanged, or returned after purchase. (Full refund only applies to passengers who have pre-booked the lounge, but the lounge at the departure airport is closed due to operational reasons).

Travel documents that will be checked when entering the lounge must include PRL or show a boarding pass or e-ticket with a BSL or SBSL code for passengers who purchase pre-book, Identity Card (KTP / Passport) and Boarding Pass.

1. Passengers can purchase Garuda Indonesia Executive Lounge products directly at the Citilink cashier, call center or pre-book through the website www.citilink.co.id or the Citilink mobile app for:

• • I Gusti Ngurah Rai International Airport - Denpasar, Domestic Terminal (Rp275,000 including tax)

2. Passengers who purchase pre-book lounge products through the website www.citilink.co.id or the mobile application Citilink are required to show their boarding pass or e-ticket containing the LGA SSR code to the Garuda Executive Lounge staff.
3. The Garuda Executive Lounge service is not yet valid as a facility for Citilink passengers holding Garuda Miles Platinum / Elite Plus / Gold / Elite passengers.
4. Lounge service operating hours every day from 06.00 to 18.00 (the operating hours may vary and change at any time according to the policies of each station).
5. Passengers are entitled to get service facilities in the form of finger foods, drinks, smoking areas, prayer rooms, toilets, cable TV, Free Wifi and a more comfortable waiting room (Facilities and services refer to the standard SOP applicable at the Garuda Indonesia Executive Lounge).
6. For passengers who purchase lounge access directly at the cashier / ticketing then can show proof of payment to be able to enter the Garuda Executive Lounge.
7. Proof of payment of valid PRL (Payment Receipt Lounge) is used on the same date as the payment schedule.
8. Passengers can access the Garuda Executive Lounge within 3 hours before the scheduled flight departure.
9. Lounge access depends on the actual lounge availability, and will not be available on Black Out Date, such as:

• • 7 days before and after the New Year
  • Peak season period (school holidays, long weekends, etc.)
  • The black out date policy refers to the SOP that applies to the Garuda Indonesia Executive Lounge

10. There is no fee for infants under 24 months traveling with adults who have PRL Prepaid Lounge Access.
11. There is no maximum purchase for individual orders.
12. Lounge access is only valid on the first flight and not for connecting flights.
13. Passengers who purchase Green Zone or Green Premium products must purchase Garuda Access Lounge separately.
14. Lounge access that has been purchased cannot be canceled, transferred to other passengers, exchanged, or returned after purchase. (Full refund only applies to passengers who have bought pre-booked lounge but the lounge at the airport of departure is closed due to operational reasons).

Travel documents to be checked upon entering the lounge must include a PRL or show boarding pass or e-ticket containing the LGA code for passengers who purchase pre-book, Identity Card (KTP / Passport) and Boarding Pass.

1. Passengers can purchase Saphire Lounge products directly at the Citilink cashier, call center or pre-book through the website www.citilink.co.id or the Citilink mobile app for:
   • Internasional Sultan Mahmud Badaruddin II Airport – Palembang (PLM) (Rp115,000 including tax)
   • Sultan Thaha Syaifuddin Airport –Jambi, Terminal Domestik (DJB) (Rp130,000 including tax)
2. Passengers who purchase pre-book lounge products through the website www.citilink.co.id or the Citilink mobile application are required to show their boarding pass or e-ticket with the APSL SSR code to the Saphire Lounge staff.
3. Lounge service operating hours every day from 06.00 to 18.00 (the operating hours may vary and change at any time according to the policies of each station).
4. Passengers are entitled to get service facilities in the form of WiFi, buffets, smoking rooms, and toilets (These facilities may vary and change at any time according to the policies of each station)
5. For passengers who buy lounge access directly at the cashier / customer service / ticketing can show proof of payment to be able to enter the Saphire Lounge.
6. Proof of payment of PRL (Payment Receipt Lounge) is valid for use on the same date as the payment schedule.
7. Passengers can access the Saphire Lounge within 2 hours before the scheduled flight departure.
8. There is no charge for infants under 24 months traveling with adults who have PRL Prepaid Lounge Access.
9. Passengers can enjoy Saphire Lounge facilities for a maximum of 2 hours.
10. There is no maximum purchase for individual orders.
11. Lounge access is only valid on the first flight and not for connecting flights.
12. Lounge access that has been purchased cannot be canceled, transferred to another passenger, exchanged, or returned after purchase. (Full refund only applies to passengers who have pre-booked the lounge, but the lounge at the departure airport is closed due to operational reasons).

Travel documents that will be checked when entering the lounge must include PRL or show a boarding pass or e-ticket with an APSL code for passengers who purchase pre-book, Identity Card (KTP / Passport) and Boarding Pass.

1. Passengers can purchase Concordia Lounge access pre – book via Citilink mobile app, call center or directly at Citilink cashiers (DPS & SUB), Customer Service / ticketing (BDJ, LOP, MDC, SOC, YIA, SRG, UPG, KOE, BPN & AMQ) with details as follows:
   • I Gusti Ngurah Rai International Airport – Bali, Terminal Domestic Departure (DPS) (Rp254,000 including tax)
   • Ujung Pandang International Airport - Terminal Domestic Departure (UPG) (Rp254,000 including
   • tax)
   • Kulon Progo International Airport – Yogyakarta, Terminal Domestic Departure (YIA) (Rp254,000 including tax)
   • Syamsudin International Airport – Banjarmasin, Terminal Domestic Departure (BDJ) (Rp254,000 including tax)
   • Ahmad Yani International Airport – Semarang, Terminal Domestic Departure (SRG) (Rp254,000 including tax)
   • Juanda International Airport – Surabaya, Terminal 1 Domestic Departure (SUB) (Rp240,000 including tax)
   • Adi Sumarmo Airport – Solo, Terminal Domestic Departure (SOC) (Rp240,000 including tax)
   • Sultan Aji Muhammad Sulaiman Sepinggan – Balikpapan, Terminal Domestic Departure (BPN) (Rp240,000 including tax)
   • Lombok International Airport, Terminal Domestic Departure (LOP) (Rp220,000 including tax)
   • Sam Ratulangi Airport – Manado, Terminal Domestic Departure (MDC) (Rp220,000 including tax)
   • El Tari International Airport – Kupang, Terminal Domestic Departure (KOE) (Rp220,000 including tax)
   • Pattimura International Airport – Ambon, Terminal Domestic Departure (AMQ) (Rp220,000 including tax)
2. Passengers who purchase pre-book lounge products through the website www.citilink.co.id or the Citilink mobile application are required to show their boarding pass or e-ticket with the APHL SSR code to the Concordia Lounge staff.
3. Lounge service operating hours every day from 06.00 to 19.00 (the operating hours may vary and change at any time according to the policies of each station).
4. Passengers are entitled to service facilities in the form of buffets, free flow drinks, WiFi, smoking room, cable TV and toilets, but facilities and services refer to standard SOPs that apply in each Lounge.
5. Passengers who purchase the lounge directly at the Citilink Cashier or Citilink Customer Service can show a Payment Memo to enter the Concordia Lounge.
6. Valid Payment Memo is used on the same date as the payment schedule.
7. Passengers can access the Concordia Lounge within 2 hours before the scheduled flight departure.
8. There is no charge for infants under 24 months traveling with an adult who has a Prepaid Lounge Access Payment Memo.
9. Passengers can enjoy Concordia lounge facilities for a maximum of 2 hours.
10. There is no maximum purchase for individual orders.
11. Lounge access is only valid on the first flight and not for connecting flights.
12. Lounge access that has been purchased cannot be cancelled, transferred to another passenger, exchanged, or returned after purchase. (Full refund only applies to passengers who have purchased a pre – book lounge but the lounge at the departure airport is closed due to operational reasons).

Travel documents that will be checked upon entering the lounge must include a payment memo or show a boarding pass or e – ticket containing the APHL SSR code for passengers who purchased pre-booked, Identity Card (KTP / Passport) and Boarding Pass.

1. Passengers can purchase Banua Premiere Lounge products directly at the Citilink & Lounge cashier, call center, or pre-book through Citilink App for:
   • Internasional Minangkabau Airport – Padang (PDG) (IDR90,000 including tax)
2. Passengers who purchase Pre-Book Lounge through the Citilink App are required to show their boarding pass or e-ticket with the BPL SSR code to the Banua Premiere Lounge staff.
3. Lounge is open every day from 05.00 to 17.00 local time (the operating hours may change at any time according to the lounge policies).
4. Passengers may use these facilities, such as WiFi, buffets, smoking rooms, and toilets (these facilities may change at any time according to the lounge policies)
5. If passengers purchase lounge access directly at the cashier / customer service / ticketing, please show your proof of payment before entering the Banua Premiere Lounge.
6. Proof of payment of PRL (Payment Receipt Lounge) is valid to use on the same date as the payment schedule.
7. Passengers can access the Banua Premiere Lounge within 2 hours before the scheduled flight departure.
8. There is no charge for infants under 24 months traveling with adults who have PRL Prepaid Lounge Access.
9. Passengers can enjoy Banua Premiere Lounge facilities for a maximum of 2 hours.
10. There is no maximum purchase for individual orders.
11. Lounge access is only valid on the first flight and not for connecting flights.
12. Lounge access that has been purchased cannot be canceled, given to another passenger, exchanged, or returned after purchase. (Full refunds only apply to passengers who have purchased the Pre-Book Lounge, but the Lounge at the departure airport is closed for operational reasons).

Please bring these travel documents upon entering the Lounge; a PRL or boarding pass or e-ticket containing the BPL code for passengers who purchase Pre-Book Lounge, identity card (Passport), and boarding pass.