Citilink Lounge

Enjoy Convenience with Citilink Lounge

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    • For Citilinkers who fly with us, enjoy more comfort at the Citilink Lounge and Garuda Indonesia Executive Lounge

     
    1. Passengers who purchase Green Zone or Green Premium products must purchase Garuda Access Lounge separately.
      • Soekarno-Hatta International Airport - Tangerang, Domestic Terminal 3 (Rp. 250,000 including tax)
      • I Gusti Ngurah Rai International Airport - Denpasar, Domestic Terminal (Rp. 250,000 including tax)
      • Kualanamu International Airport - Medan (Rp. 225,000 including tax)
      • Sultan Syarif Kasim II International Airport - Pekanbaru (Rp. 200,000 including tax)
    2. Passengers who purchase pre-book lounge products through the website www.citilink.co.id or the mobile application BettertFly Citilink are required to show their boarding pass or e-ticket containing the LGA SSR code to the Garuda Executive Lounge staff.
    3. The Garuda Executive Lounge service is not yet valid as a facility for Citilink passengers holding Garuda Miles Platinum / Elite Plus / Gold / Elite passengers.
    4. Passengers are entitled to get service facilities in the form of finger foods, drinks, smoking areas, prayer rooms, toilets, cable TV, Free Wifi and a more comfortable waiting room (Facilities and services refer to the standard SOP applicable at the Garuda Indonesia Executive Lounge).
    5. For passengers who purchase lounge access directly at the cashier / ticketing then can show proof of payment to be able to enter the Garuda Executive Lounge.
    6. Proof of payment of valid PRL (Payment Receipt Lounge) is used on the same date as the payment schedule.
    7. Passengers can access the Garuda Executive Lounge within 4 hours before the scheduled flight departure.
    8. Lounge access depends on the actual lounge availability, and will not be available on Black Out Date, such as:
      • 7 days before and after the New Year
      • Peak season period (school holidays, long weekends, etc.)
      • The black out date policy refers to the SOP that applies to the Garuda Indonesia Executive Lounge
    9. There is no fee for infants under 24 months traveling with adults who have PRL Prepaid Lounge Access.
    10. There is no maximum purchase for individual orders.
    11. Passengers who purchase Green Zone or Green Premium products must purchase Garuda Access Lounge separately.
    12. Lounge access that has been purchased cannot be canceled, transferred to other passengers, exchanged, or returned after purchase. (Full refund only applies to passengers who have bought pre-booked lounge but the lounge at the airport of departure is closed due to operational reasons)
       

    Travel documents to be checked upon entering the lounge must include a PRL or show boarding pass or e-ticket containing the LGA code for passengers who purchase pre-book, Identity Card (KTP / Passport) and Boarding Pass.



    1. Passenger Passengers can purchase Saphire Lounge products directly at the Citilink cashier (CGK, HLP & KNO), Customer Service / ticketing (DJB, BDO & PGK) or pre-book through the website www.citilink.co.id or the BettertFly Citilink mobile app for:
      • Soekarno-Hatta International Airport – Tangerang, Terminal 3 Domestik (CGK) (Rp. 130.000 including tax)
      • Halim Perdanakusuma – Jakarta (HLP) (Rp. 130.000 including tax)
      • Sultan Thaha Syaifuddin Airport –Jambi, Terminal Domestik (DJB) (Rp. 130.000 including tax)
      • Kualanamu International Airport – Medan (KNO) (Rp. 130.000 including tax)
      • Depati Amir Airport – Pangkal Pinang (PGK) (Rp. 130.000 including tax)
      • Husein Sastranegara International Airport – Bandung, Domestic Terminal (BDO) (Rp. 130.000 including tax)
    2. Passengers who purchase pre-book lounge products through the website www.citilink.co.id or the BettertFly Citilink mobile application are required to show their boarding pass or e-ticket with the APSL SSR code to the Saphire Lounge staff.
    3. Passengers are entitled to get service facilities in the form of WiFi, reading corners, shopping displays, coffee corners, buffets, live cooking, smoking rooms, VIP rooms (only in PGK) and toilets, for Saphire Lounge at Halim Perdanakusuma Airport, the price does not include airside vehicle facilities.
    4. For passengers who buy lounge access directly at the cashier / customer service / ticketing can show proof of payment to be able to enter the Saphire Lounge.
    5. Proof of payment of PRL (Payment Receipt Lounge) is valid for use on the same date as the payment schedule.
    6. Passengers can access the Saphire Lounge within 2 hours before the scheduled flight departure.
    7. There is no charge for infants under 24 months traveling with adults who have PRL Prepaid Lounge Access.
    8. Passengers can enjoy Saphire Lounge facilities for a maximum of 2 hours.
    9. There is no maximum purchase for individual orders.
    10. Passengers who purchase Green Zone or Green Premium products must purchase Saphire Lounge access separately.
    11. Lounge access that has been purchased cannot be canceled, transferred to another passenger, exchanged, or returned after purchase. (Full refund only applies to passengers who have pre-booked the lounge, but the lounge at the departure airport is closed due to operational reasons).

     

    Travel documents that will be checked when entering the lounge must include PRL or show a boarding pass or e-ticket with an APSL code for passengers who purchase pre-book, Identity Card (KTP / Passport) and Boarding Pass.